Andrew Lawson Estate Agents
Andrew Lawson Estate Agents is a well-established independent estate agency based in Jesmond, Newcastle upon Tyne, that provides a personal and professional service of the highest quality. All members of staff have a wealth of experience and a comprehensive knowledge of the Newcastle upon Tyne and North East property market.
- 8 November 2018
- North East
- Businesses and shops
- Local Alliances:
- North East Dementia Alliance, Jesmond Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
We will display the Jesmond DAA newsletter in order to help signpost any customers that wish to find out more about what is happening in their area and where to turn for help. We will also let customers know about the dementia hub in the library and ensure we wear our Dementia Friends badges
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Finding time to attend a Dementia Friends session. We will overcome this through doing the online version
Ensure that many of our employees attend a Dementia Friends session either face to face or online. This will help to increase their knowledge and understanding of dementia so that they feel better equipped to deal with any customers displaying the signs and symptoms of the disease.
Display the Jesmond DAA Newsletter
What we are going to do: We will happily display the Jesmond DAA newsletter on a quarterly basis so that our customers/ visitors are able to find out what is happening locally to them and gain updates on the work of the Jesmond DAA.
- Being implemented
Customer facing staff guide
We will ensure we have a copy of the ‘Customer facing staff guide’ available in our staff room for reference
- Being implemented