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Bluebird Care Shropshire

Shropshire has an aging population and we are aware of our need to change the way we work in order to respond to our changing population. Having an awareness of how we can work effectively with those with dementia is important to ensure that we engage with all members of our community. Bluebird Care Shropshire has been established since 2007. We care passionately about providing a high quality, professional and compassionate tailor made service throughout Shropshire. We provide support to adults of all ages with services ranging from personal care, household tasks and companionship. We look after people with conditions such as Dementia with respect and kindness. All our home care services are tailored to your specific needs or those of your loved one. We aim to ensure that our customers maintain their independence and dignity by being able to remain in their own homes happily and safely.

Updated:
21 March 2016
Location:
West Midlands
Sectors:
Care
Local Alliances:
Shropshire, Telford & Wrekin Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Bluebird Care is committed to achieving better outcomes for people with dementia and their carers through our commitment to excellence in our services. We strive to work with person centered care packages enabling people to live in the comfort of their own home but ensuring they are in a safe and secure environment.

We are passionate about making sure our staff are trained effectively and supported when they are looking after people living with dementia. Equally important is the need to support the families and carers of our customers as many of them require respite or just someone to relieve some stress. This involves open communication between our staff, families and other organisations to make sure information is shared for the best outcome of the customer.

We strive to provide individually tailored care plans and recognise that people with dementia require different services. Our staff are highly trained and supported in the field. We actively work with CCG’s, district nurse teams, GPs, families, occupational therapists and any other organisations to achieve best practice in the care of the customer.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Ensuring good management systems are in place to support our care workers allowing them to share information with staff and their colleagues. Encouraging family, friends and other groups to take an active role in care.

Ensuring people with dementia are empowered to make decisions about their care and providing the support to allow people to make their own informed decisions.

 Setting up a support network for each customer and the continual sharing of relevant information within the network.

Establishing links to community organizations that are active in the life’s of our customers and keeping open that line of communication.

2. Actions

  • Customer Focused Care Workers

    We will identify opportunities to work with and promote dementia awareness to our care workers and administration employees, and use every opportunity to communicate dementia awareness so they also have an understanding of their own responsibilities to ensure quality of life for people with dementia.

    Status:
    Implementation

    2016 - First Quarter Update

    New member

  • Community Coming Together

    We will work with and support the Shropshire Dementia Action Alliance wherever possible within our work across the County, for example we will be delivering Dementia Friends awareness sessions to all of the Shropshire Fire and Rescue Service.

    Status:
    Implementation

    2016 - First Quarter Update

    New member

  • Work effectively

    Having an awareness of how we can work effectively with those with dementia is important and we will ensure that we engage with all members of our community to achieve this.

    Each new recruit will become a Dementia Friend and we will ensure updates are rolled out as they happen to keep up with this ever changing population.

    Status:
    Implementation

    2016 - First Quarter Update

    New member