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Farmers Court, Housing and Care 21

Housing&Care21 is a not-for-profit organisation, specialising in older people's care and housing services. We are the leading developer of extra care housing with over 122 extra care schemes; and a leading not-for-profit care provider, delivering over 42,000 hours of care a week. We manage a property portfolio of over 15,000 properties, including specialist care facilities for people with dementia. Our mission is to support independence and choice for older people through the provision of quality housing, care and support. We aim to provide a forward thinking, 21st century service, which focuses on Retirement Housing, Extra Care and Home Care for people who are over 55 years of age.

23 March 2016
West Midlands
Care, Housing Sector
Local Alliances:
Coventry and Warwickshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Housing&Care21 is a leading provider of services for older people, and we have over 4,000 residents and customers living with dementia. We are committed to supporting them and their families to live as full and independent lives for as long as possible.

To achieve this, we will:

1. Ensure that all staff- both frontline and office based- are dementia aware through the Dementia Friends initiative and other learning opportunities; and are given the training necessary for their roles to deliver high quality services for people living with dementia. We will also proactively promote learning opportunities to further enhance staff understanding of dementia.

2. Encourage residents and customers to become dementia aware through the Dementia Friends initiative.

3. Deliver outcomes-focused care and support services which meet the needs of people living with dementia, while supporting family and carers.

4. Carry out research into assistive technology solutions and service innovation for people living with dementia.

5. Ensure our customer engagement and communication plans are inclusive of people living with dementia, and offer opportunities for them to shape and control their services.

6. Work closely with external partners to continuously feed best practice into the organisation, and contribute research and evaluation to external debates.

7. Continuously challenge negative perceptions and language used around dementia through our day-to-day lives.

8. Now that the organisation has restructured along product lines, develop dementia actions specific to each product stream.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

1. Impact of spending cuts- although there is investment in research into dementia, there are significant cuts to day-to-day support and provision of Local Authority funded services.

2. Services are still largely commissioned in a time and task orientated way, which can make it difficult to deliver truly outcomes-focused support to people living with dementia.

 3. Stigmatisation of people living with dementia- this is not just an issue in the wider society, but we know that it happens in our services. Dementia is still not widely understood and there is a fear factor attached to it. As a result, people living with dementia and their families can be excluded and discriminated against.

4. Little investment in the future- due to the scale of funding cuts and the rise in dementia prevalence, there is a lot of fire fighting and little long term planning of the whole dementia pathway in many regions.

5. The lack of integration between health and social care- means that people living with dementia often fall through the cracks. As an organisation, this lack of coordination can make it challenging for us to deliver preventative outcomes-focused services.

6. Turnover- across the sector, Housing&Care21 is challenged by a high turnover of care staff. This makes it difficult to build experience and knowledge in the staff teams.

2. Actions

  • Dementia Friendly Environments

    Having completed the Dementia Friendly Physical environment checklist I have noticed a few changes that could be made which would be of great benefit to those living with Dementia but impose a relatively low financial impact for the organisation:

    1/ Replace toilet seats in the toilets in all of the communal area’s to ensure that there is a colour contrast between the toilet itself and the surrounding walls.

    2/ Change the toilet seats in the apartments of customers living with Dementia to one which contrasts with the walls and the toilet itself.

    3/ Provide clearer exit signs and arrows throughout the building.

    Being implemented

    2016 - First Quarter Update

    New member

  • Improve staff knowledge of Dementia and appoint 2 Dementia Champions for Farmers Court

    1/ We aim to have all staff Level 2 trained by the end of 2016.

    2/ Following the training we will nominate two staff to become Dementia Champions for Farmers Court, they will be responsible for arranging Dementia Friendly activities at the scheme.


    2016 - First Quarter Update

    New member

  • Ensure that Customers living with Dementia have a good quality of life at Farmers Court

    1/ We will arrange at least 3 Dementia Friends sessions at Farmers Court to be attended by staff and Customers to improve understanding and tolerance of the issues experienced by those living with Dementia.

    2/We will ensure that Customers living with Dementia are supported to attend and included in all activities and events held at the scheme, scheduling additional staff resources where necessary to ensure that those living with Dementia are afforded the opportunity to sit on Customer panels and focus groups enabling them to have a part in shaping the service we deliver.


    2016 - First Quarter Update

    New member