Winchester District Citizens Advice Bureau

The service aims: - To prove the advice people need for the problems they face - to improve the policies and practices that affect people’s lives The Citizens advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

15 March 2016
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Giving up to date information and advice on clients options when living with dementia or caring for someone living with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Identifying clients, they do not always give us the information we need to enable us to advice them appropriately.

2. Actions

  • Dementia Awareness raising for staff

    Ensure staff, especially all customer facing staff, attend a dementia awareness raising session

  • Partnership working with other organisations


    Ensure partnership is aware of the HDAA and its outcomes