Waitrose, Fleet
- Updated:
- 15 March 2016
- Sectors:
- Retail
- Local Alliances:
- Hampshire Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Be supportive of customer’s needs whilst shopping in Waitrose and to raise awareness amongst partners to be conscious of different customer’s needs and more aware of dementia
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Ensuring training is robust and implemented
2. Actions
-
Dementia Awareness raising for staff
Welcome desk partners plus Customer Service Manager to train to deliver sessions in branch
- Status:
- Delivered
-
Moving welcome desk to front of store
Ensures easy accessibility for all customers and a first point of contact for more vulnerable customers
- Status:
- Delivered
-
Fundraising for a dementia based charity
Fundraising for a dementia based charity
- Status:
- Investigating
2014 - First Quarter Update
New member