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Waitrose, Fleet

15 March 2016
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Be supportive of customer’s needs whilst shopping in Waitrose and to raise awareness amongst partners to be conscious of different customer’s needs and more aware of dementia

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Ensuring training is robust and implemented

2. Actions

  • Dementia Awareness raising for staff

    Welcome desk partners plus Customer Service Manager to train to deliver sessions in branch

  • Moving welcome desk to front of store

    Ensures easy accessibility for all customers and a first point of contact for more vulnerable customers

  • Fundraising for a dementia based charity

    Fundraising for a dementia based charity


    2014 - First Quarter Update

    New member