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Dr Hill and Partners – The Beverley Health Centre

The doctors and staff at The Beverley Health Centre in East Yorkshire are proud to offer the highest standard of patient-centred healthcare. We provide a number of clinics including: • Phlebotomy • Maternity • Family Planning • Cervical Smears • Wart and Verruca Clinic • Ear Clinic • A practice nurse (specialist in ear care) led clinic. • Diabetic Clinic • Asthma COPD Clinic • Well Person Checks • Child Health Surveillance • Meningitis Baby Watch free helpline 080 8800 3344 or visit www.meningitis.org • Minor Surgery • Flu Vaccination • Travel Vaccinations • Private Medicals

4 March 2016
Local Alliances:
East Riding Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We will support patients to live their lives as they wish by providing understanding, information and compassion.

We will ensure the service we provide meets the persons need. We will do this by: extending staff dementia awareness (e.g. dementia friends), and undertaking the actions described in our action plan.

We will increase our dementia awareness and our knowledge of support services available locally for people with dementia and their carers to enable us to direct them to these should they wish to uptake them.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Quite simply – time and resources. Courses for staff take them away from the practice and often come with a financial burden. There are minimal resources available in primary care. However, we recognise the importance and impact of this condition so we will endeavour to do our best with what is available, using support from Voluntary services such as yourselves.

2. Actions

  • Increase our Dementia Awareness

    We will arrange for our staff to undertake a Dementia Friends information session.

    We will alert our staff to the SCIE dementia e-learning modules http://www.scie.org.uk/dementia/open-dementia-e-learning-programme/

    We will look at what other dementia training courses may be available to us, such as those provided by the Alzheimer’s society http://www.alzheimers.org.uk/site/scripts/home_info.php?homepageID=551

    We will appoint one of our staff to be our ‘go to’ person for dementia and to be responsible for ensuring that we review and follow our action plan.

    Implementation, Planning
  • Signposting to local dementia services

    Although we are aware of some of the local dementia services available, joining the Dementia Action Alliance has alerted to some services that we were not aware of. Therefore we propose to increase our signposting of people with dementia and their carers to local dementia services such as:

    • Dementia Books on Prescription
    • Alzheimer’s Society memory cafes and groups
    • Alzheimer’s Society CrISP (Carers Support and Information Programme) courses

    We will keep a stock of Alzheimer’s Society leaflets that we can hand out to people with dementia and their carers as appropriate.

  • Improved Patient Experience

    We would like provide an improved patient experience and some of the ways that we will look to do this are:

    Practice environment – we will review our premises against the Dementia Friendly Environment Checklist.

    Patient Reminders – we will consider how we can approve our patient appointment reminder system (this is currently text message based) for our patients who may not have access to or know how to use a mobile phone (which is likely to include some of our patients with dementia).

    Patient records – our computer system has various symbols used for quickly and easily identifying patients with certain conditions, such as diabetes. At present we do not have a symbol for patients with dementia. We would like to work with the Dementia Action Alliance to establish the use of a nationally recognised symbol, such as a forget-me-not flower symbol. We will raise this idea on the TPP forum to gather feedback on this idea.

    Planning, Initial Scoping