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Orchards shopping centre

The Orchards Shopping Centre is in the heart of Haywards Heath Town Centre and houses 40 retailers including Marks & Spencer, household, national brand names as well as independents.

21 November 2016
South East
Local Alliances:
Haywards Heath Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our team of staff and many of our retailers and market traders are all dementia friends.  Those that haven't already become dementia friends will be doing so in the near future.  On 2nd July 2016 we are hosting "A day to remember."  All of the community are welcome but this is especially aimed to our local friends living with Alzheimers and dementia and their carers.  We will continue to strive to assist those confused and disorrientated within the centre and also educate every single retail assistant.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

For those retailers that are lone-working they are therefore unable to leave their stores to attend the dementia friends session.  They are having to carry this out in their own time.

2. Actions


    We are currently holding awareness sessions for employees of the Orchards Shopping Centre.  To date, the entire centre management team have attended the sessions.

    We are currently organising sessions for retailers and market traders within the Orchards Shopping Centre.  This will be an ongoing exercise with the staff turnover.

    Being implemented

    We held "A day to remember" in the Orchards.  Whilst this was specifically targeted for people with Dementia and Alzheimer's, of course all of the community were welcome to attend.  We brought in a petting zoo, magic shows, spanish dancing, maypole dancing and lots of music and entertainment from their era.

    We also had AGE UK and Haywards Heath Dementia Action Group holding stands on the day to raise awareness.