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New Concept Care and Nursing - nccn

Our Mission Statement is "To provide accessible and quality Care and Nursing Services which address individual need whilst respecting personal dignity and providing a supportive environment for Service Users and Care Workers" Care is provided throughout the East Riding of Yorkshire, North Yorkshire, North and North East Lincolnshire and Hull for older people, those with physical disabilities, learning disabilities and mental health problems. We Make Life Easier by providing a flexible, specialist long or short term service which supports people to be in control and to live life in a way that is right for them. We always involve the service user and their family every step of the way, through assessment, care planning and, if a specialist team is involved, the recruitment process. It is important to us that a plan is in place which really works to allow the individual to attain his or her goals. With support from our team of professionals this is achievable. We provide the following support services nationally: • Independent Supported Living Schemes • Care packages through Individual Budgets • Acquired Brain and Spinal Cord Injury • Complex Physical Disabilities including Supported Ventilation • Children with a Disability • Palliative Care • Older People • The whole range of Learning Disabilities • Case Management In terms of our Older People Services - New Concept Care & Nursing works to maintain and improve independence by involving service users in the care provision wherever possible - our care workers are there to do the tasks that are difficult. With a little help, an elderly person can then live independently at home, avoiding the need for residential care. Personal Care. This can be short half hour visits to help at difficult times of the day or a longer package of care anything up to 24 hour care 365 days a year. We can help with · mobility, · bathing, · showering, · getting up in the morning and starting the day, · meal preparation and serving and · going to bed at night Care workers can stay overnight to give peace of mind and security either remaining awake to attend to specific needs or to sleep in the spare bedroom to be there should the need arise. Sometimes a relative may need to have a break. NCCN can provide workers to allow this to happen. NCCN has staff with specialist in the care of people who have memory impairment and additional nurse support can be given to care workers and relatives as necessary. Home Help/domestic work. To help with · day to day cleaning · pension collection · shopping · laundry or even · a one off visit to do a thorough spring clean. Hospital Transport. A care worker can accompany the older person to hospital appointments, providing transport and support whilst visiting the hospital. This takes the worry out of moving from one department to another, understanding what the Doctor has said, collecting prescriptions etc. Outings. Perhaps to visit relatives or just to have a ride out into the countryside or to the seaside. Use our tariff as a guide to costs.

Updated:
13 March 2016
Sectors:
Care
Local Alliances:
East Riding Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We always involve the service user and their family every step of the way, through assessment, care planning and, if a specialist team is involved, the recruitment process. It is important to us that a plan is in place which really works to allow the individual to attain his or her goals. With support from our team of professionals this is achievable.

We provide professional support - Our Management Team includes qualified nurses, social workers and trainers who support staff and people who use our services. Training of staff is tailored to Service User's needs. We work with colleagues from Health Authorities to provide high level training to meet complex needs.

We understand needs - Our aim is to involve the individual and his or her family right from the beginning, including the recruitment process, assessment and care planning. It is important to us that a plan is in place which can really work to allow the individual to attain his or her goals. With support from our team of professionals this is measurable and achievable.

Our nursing and management staff are available 24 hours a day at the end of the phone to give advice and support, this is especially important for those who have complex needs.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Like many organisations, time and budget constraints to enable us to increase our dementia awareness as much as possible.

Member website

www.nccn.org.uk

2. Actions

  • Increase our Dementia Awareness

    We would like to hold a Dementia Friends information session at our premises for some of our staff to attend – We have arranged for a Dementia Friends information session to be held at our next team meeting on 30 October 2015, and we liaised with the East Riding Dementia Action Alliance Co-ordinator to arrange a further suitable times and dates for this to reach more of our staff. One of our staff members is now a Dementia Friends Champion and has delivered a session and has another one planned.

    We will make our staff aware of the free Scie Dementia eLearning modules that they can undertake if they wish to do so: http://www.scie.org.uk/publications/elearning/dementia/index.asp

    We will review the resources on the Dementia Action Alliance website and utilise them where appropriate.

    Status:
    Planning, Implementation
  • Dementia Champion

    We will appoint one of our team to be our Dementia Champion who will undergo the Dementia Friends Champion Training so that we will be able to deliver Dementia Friends information sessions ‘in house’ and to be the ‘go to’ person for dementia and will be responsible for ensuring that we follow and update our Dementia Action Alliance action plan.

    Status:
    Implementation, Planning
  • Increase Dementia Awareness to Others

    We will where possible publicise and promote the work of the East Riding Dementia Action Alliance to other local organisations. We will obtain leaflets and information about other dementia services in our area, such as those provided by the Alzheimer’s society, and sign post people to these as appropriate.

    Status:
    Planning