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Citizens Advice Mid Suffolk

Citizens Advice Mid Suffolk provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Our volunteers provide advice on a range of subjects including: welfare benefits, debt, housing, employment, relationships, consumer, utilities, health, education, tax. We have specialists in benefits, debt and employment who can represent at tribunals.

10 May 2016
East of England
Charity, Membership Organisations, Voluntary, Voluntary Sector
Local Alliances:
Stowmarket Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Citizens Advice Mid Suffolk will treat people with dementia and their carers with respect. They will provide advice and support in a way that suits the individual needs of the client. Options will be discussed with them and they will be encouraged to participate in the decision making process.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We currently provide advice and support to clients from all backgrounds and disabilities. Staff and volunteers need specific training on Dementia to ensure that there are not some specific further needs that we would need to allow for in our advice work.


Member website


2. Actions

  • Ensure all staff and volunteers understand the needs of clients affected by dementia and their carers

    We will provide training to staff and volunteers to raise awareness of the needs of people affected by dementia and the extra support they may need when providing advice and support to them and their carers.

  • Allow extra time for appointments for clients affected by dementia

    When a client is identified as being affected by dementia we will flag them on our data base and ensure that when appointments are booked they are allocated extra time.

    Being implemented
  • Identify a Dementia Champion amongst the staff or volunteers

    We will identify a staff member or volunteer who will be a Dementia Champion. They will be responsible for ensuring that services take into consideration the needs of those affected by dementia.

    Being implemented