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HOPe, New Milton

We offer an Information and Advice service for older people, their families, carers and friends. It is open at the address above on Mondays, Wednesdays and Fridays from 10am to 2pm, with outreach sessions in Milford-on-Sea, Bransgore and Lyndhurst once a month. Home visits can also be arranged if necessary. Information and Advice is given by highly trained volunteers; it is free of charge and completely confidential. In order to fund the organisation, HOPe also has a charity shop selling high quality clothes, shoes, accessories and bric a brac, at the same address. Donations are always welcome.

23 February 2016
Voluntary, Retail
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

HOPe gives information and advice to help people deal with problems and difficulties in their lives. We can signpost people to other specialist local organisations, or work through more complex issues to reach the outcome the client hopes to achieve.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Funding is always the biggest challenge. We have built a first class team of part time staff and volunteers who (with the trustees) manage and run the organisation, the Information and Advice service and the charity shop. They also need to work on a continuous calendar of fund raising events. HOPe has a vision of providing an increasing number of services for older people in the area, and this could be achieved more quickly with extra funding. For example, we know from what our clients and shoppers tell us, that a befriending service is badly needed.

2. Actions

  • Dementia Awareness raising for staff

     Ensure all staff attend a dementia awareness raising session

  • Review environment of premises to identify possible issues for people living with dementia.

    Make changes which are feasible and ensure staff awareness of those which are not so they are able to help visitors within the premises.

  • Ensure the HOPe shop has up to date information about Dementia Services

    Tie up with local Dementia Action Group to ensure this information is current.

    Being implemented
  • Feedback of relevant information to Dementia Action Groups

     HOPe is in a unique position to feedback relevant information because of our clients, their carers and other people visiting the shop. HOPe clients with dementia and their carers may provide information about which services/stores in the area support them well, and which do not, HOPe could feed this information (anonymised) to the relevant Service provider/Dementia Action Group. There may also be other additional information HOPe gathers which would be useful to DAGs

  • Income Generation Strategy

    This starts with raising the profile of HOPe, particularly in the local area, and  finding organisations, charities and businesses with whom we can work to mutual advantage and who will sponsor the work we do. We have found the Lymington Dementia Action group and the launch of the Dementia Friendly Community very helpful in this respect.

    Being implemented

    2014 - Fourth Quarter Update

    New member