Country Court Care

The Country Court Care Group was founded in 1983 and is one of the UK’s fasted growing care home operators. The company’s principal business is the provision of elderly care services within residential and nursing homes, together with associated day services. The business is renowned for being a best in class care provider with an outstanding reputation. The Group’s head office is in Peterborough, England. Country Court Care Group owns 21 freehold care homes which provide 976 care beds across the UK, in addition to 2 domiciliary care branches, trading as Care At Your Home

11 November 2016

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Within Country Court Care we have 21 homes, equating to 976 beds, that provide residential and nursing care and most of those people living within our homes are living with dementia

In November 2015, we recruited a Head of Dementia Care. The Head of Dementia Care will work strategically across the Country Court Care Group – dovetailing Dementia into all aspects of the organisation and thinking.

Leading on the development and implementation of an innovative dementia strategy that will meet the needs of current and future residents with dementia, working closely with the Operational Management and Quality Team.

Key responsibilities being 

  • To advocate for people with Dementia – give them a voice
  • To ensure that we provide good quality wellbeing and meaningful opportunities for people
  • To oversee the development and implementation of the Dementia Strategy for service improvement driving forward an effective QA programme within services and championing its development across the rest of the organisation ensuring that knowledge sharing and learning are innovative and delivered to the highest quality
  • To ensure that the Operational Management Team are fully aware of and responsive to all aspects of legislation, regulation and standards relating to Dementia care and support
  • Challenge assumptions and inspire learning and practice development
  • Reach out to and involve people affected by dementia and offer them support 
  • Actively promote appropriate design interiors for people with dementia
  • Actively promote opportunities for meaningful eating and drinking experiences for people with dementia

The Head of Dementia Care will be implementing a intensive programme of development, whilst also providing a support to relatives and friends, being a mentor to the Well being Champions and in particular providing support to people with dementia who experience “distressed behavior”.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Relatives and friends perspective of the person with dementia, can occasionaly become at odds with the person centred approach we aspire to deliver

For instance when using “Doll Therapy” – this can be seen by some relatives as a childish thing to do. We have seen such a good emotional response to the use of Doll Therapy, it assists us to distract when someone becomes distressed and it can aid attachement and comfort needs for a person.

We can experience challenges from care staff, to see that providing quality care is more than providing person care – we are working hard to make sure that the Country Court Care Communities are great places to live, that are enjoyable, fun and provide lots of meaningful and precious moments for people through our well being programme.

This really is about a change of culture, social care can be a very task focussed domain and one that will require determination and good leadership to change.








2. Actions

  • To provide meaningful quality of life for our residents through understanding and delivery of high levels of dementia care

    To continue to work towards our Dementia Care Strategy and vision, by providing our staff with the educational tools and resources to deliver high levels of dementia care and by integrating well being and dementia thinking into all aspects of our services



    Delivery, Implementation
  • Dementia Champions and Dementia Friends Initiative

    To have a Dementia Champions within each of our homes, to be an ambassador for dementia, work under the guidance of our Head of Dementia Care and deliver Dementia Friends Sessions to residents, their relatives and staff. 

  • Dementia Care Mapping

    Continue to use DCM (Dementia Care Mapping - a specialised observational assessment tool) to establish the views of the person living with dementia and to use our findings to support and develop our staff in person centred approaches. 

  • Well being and Activity Champions

    To continue to develop our Well being and Activity Champions to be able to confidently deliver our programme of “Well being – Meaningful Opportunities and Activities”.

    Also focussed on completing “Biographies” My Life with people with dementia.

    We have a particular focus on our Well being and Activity Champions providing support to our care teams, through being able to support people with dementia who display distressed behaviours, by providing one to one support as and when required. 

    Delivery, Implementation
  • Need a Dementia Friend

    We realise the importance, through meeting and talking with relatives and friends of the our residents that they want different levels of support from us – this includes

    • Someone with experience to educate them about dementia
    • By providing opportunity for them to meet with each other and have a “Support Network”
    • Someone to contact for support, advise and guidance

    We have a “Need a Dementia Friend” initiative in place across the group – where relatives and friends can get in touch directly with the Head of Dementia Care for support. Large posters are throughout our homes, outlining this support.

    Our Head of Dementia Care attends relatives meetings and advertises any dates that she will be visiting any of the homes. 

    Delivery, Implementation