Hook and Hartley Wintney Medical Partnership

We are a GP practice that is based on two sites providing medical care to nearly 17000 patients in North East Hampshire.

Updated:
2 February 2016
Sectors:
Medical
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We strive to provide high quality medical care to our patients with dementia and their carers. We try to diagnose dementia early and refer to the appropriate services to get support for patients and carers.

 

We run personal lists so that all our patients have a named registered GP to provide continuity We arrange at least annual review for our patients with dementia and are using care plans to provide advance planning for patients with dementia.

 

We are planning to provide training for all our reception staff to ensure they are able to help patients with dementia in a timely and sensitive way.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We do not always have the time to follow up when patients do not attend for planned appointments. The surgery is a busy and at times stressful environment for all staff and dementia patients can take more time to get across their needs.

2. Actions

  • Staff training

     

    We are planning on getting our local Dementia Friendly team in to train our reception staff in how to be more dementia friendly

    Status:
    Planning
  • Dementia DES

     

    We are signed up to the National Dementia DES to try and continue identifying dementia patients early by screening at risk populations. We can then arrange referral to local memory clinics if needed for diagnosis and treatment advice

    Status:
    Delivered
  • Dementia register

     

    We have a list of known dementia patients who are then reviewed usually with a carer on an annual basis to check their health and care needs.

    Status:
    Delivered
  • Dementia care plan

     

    We are increasing the use of care plans for all patients and continue to use them for advance planning so that patients wishes are known to help them have the care that they wish at the end of life

    Status:
    Delivered
  • Making use of technology to improve communication with patients

     

    We are looking into ways of reminding patients about their appointments in advance and are currently exploring text reminders or emails as an option to reduce the number of appointments missed. Although these routes may not work with some of our older patients, looking at this area will make us think about ways of reaching all our patients to make sure they access care when they need it.

    Status:
    Planning

    2015 - Second Quarter Update

    New member