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Lloyds, Hythe

Banking

Updated:
2 February 2016
Sectors:
Finance
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Branch staff do internal online training and have procedures in place to support

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

If there is no POA then it is difficult to know if customer needs help or support

Obtaining contacted details if customer is confused

2. Actions

  • Dementia Awareness raising for staff

    Ensure all customer facing staff are dementia aware

    Status:
    Delivered

    2015 - Second Quarter Update

    New member

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