1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Branch staff do internal online training and have procedures in place to support

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

If there is no POA then it is difficult to know if customer needs help or support

Obtaining contacted details if customer is confused