Xen Smiles Limited, Dental Surgery

on 29/1/16, a presentation to Dementia Friends was held by Lucy Collins from St Mary's Hospital, she advised us to "enrol" with you as we are as an NHS primary care provider worker towards becoming a Dementia Friendly Practice. we found the presentation enlightening and very thought provoking, and it will be implemented and will change how we interact with people who are living with dementia.

27 July 2016
Yorkshire and Humber
Local Alliances:
Leeds Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are currently working toward delivering excellent care for those living with dementia.

Members of staff are planning to enroll with local groups for those living with dementia.

We are currently revising how we approach people who are living with dementia and changing our practices when caring for them, making the environment less challenging for them and more comfortable/acceptable for them.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Informed consent is a major issue
  • Making sure we deliver people's choices correctly and to involve carers where appropriate

Member website


2. Actions

  • Staff awareness

    Our staff have been to a Dementia Friends awareness session and we will look at the possibilities of volunteering and/or a member of staff becoming a Dementia Friends Champion.

    Being implemented
  • Appointments and flagging system for patients with memory problems

    We will use the Forget-me-not symbol on patient records to flag up when a patient has a memory problem. We can then help customers remember their appointments by issuing additional written reminders when appointments are coming up, and to remind people that carers are welcome to attend.

    Being implemented
  • Supporting people to give consent

    Many people with dementia are able to give their consent to treatment depending on the severity of their condition. Where the person has advanced dementia and lacks capacity to make decisions we will request and encourage people to come to appointments with their main carer to discuss consent.

    Being implemented
  • Clear receipts

    We will ensure customers are provided with clear receipts for payment of their dental care.

    Being implemented
  • Physical environment

    When making improvements to the surgery, we will consider the needs of people with dementia eg. by considering signage, toilets, flooring, which can help to improve the person's experience of visiting the dentist.

    Being implemented
  • Signposting

    We will help to signpost people affected by dementia to local support services by displaying posters/leaflets.

    Being implemented