Shevington surgery

We are a GP surgery and have recently completed the dementia friendly information sessions with our clinical and admin staff and would like to support our dementia patients and their carers in every way we can. We would like to display the dementia friendly logo on our premises as other local businesses in the area are also doing.

6 December 2017
North West
Health, Medical
Local Alliances:
Wigan Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We would like to provide as much support as we can to our patients and their carers who are living with dementia. This includes annual health checks for both patients and their carers. We would like to make our services as accessible as possible to all members of our patient population and pride ourselves on being a beacon of good practice.  We hope this will help and inspire other local businesses to do the same.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We have undertaken the dementia friendly training with our nursing staff and our admin team are due to complete this this week. The main challenges are to ensure that all new staff receive the training as we move forward and that time is given to our patients with dementia to ensure the best possible health outcomes for them.

2. Actions

  • Raising staff awareness of dementia

    We are committed to providing Dementia Friends awareness sessions to all our staff working at the practice. This will help increase their awareness of the needs of patients with dementia and their carers, and enhance the service we are able to offer them. We are currently organising further training for our newest members of staff, and this is ongoing.

    Being implemented

    2017 - Fourth Quarter Update

    We have new members of staff in the admin team and further training is being organised for them..

  • carer support

    We have appointed a carers' lead for the practice.  The role of the carers' lead is to ensure all carers including the carers of people living with dementia registered with our practice will receive the support, care and information they need to care for their loved one. This will include proactively encouraging them to attend for an annual health check, and ensuring information on display in the practice is current and relevant to their needs.

    We have now validated our carers register and are actively inviting all carers registered with the practice for an annual health check. We also ask all out patients who attend for a health review if they are a carer and add or remove them from the carers register as appropriate. The register is updated on a regular basis, and also advertised in the practice news letter and the surgery waiting room information screen for new carers to come forward.


    2017 - Fourth Quarter Update

    We are closely monitoring our carers who attend for review.

  • Supporting the local community

    By displaying the working to become dementia friendly logo on our practice premises, we hope that people living with dementia, their family and their carers, will recognise that we are working in partnership with them and are here to support them.

    We hope too that the wider community and other local businesses who are also working towards a more dementia friendly environment will see us a a source of support, and follow our lead by signing up to Wigan DAA.


    2017 - Second Quarter Update

    We are awaiting the new logo from the DAA