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Tesco Formby

Tesco Formby is a local superstore in Formby, Merseyside

12 May 2016
North West
Local Alliances:
Sefton DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have set up an assisted shopping afternoon for our elderly community; this takes place every two weeks. We bring up to eight people in on community transport, and help those that need it around the shop. We have two dedicated members of staff to go around the store with them. Then we give them free coffee in our costa coffee shop. This has proved very popular and the feedback has been great. 

Some staff have attended a dementia awareness workshop and have become dementia friends. 

We are currently looking to open a 'dementia friendly' till so we can help people through the checkouts in as stress free a way as possible. 

We are also looking to have a dementia awareness training session in our store for our staff. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We have to look at signage and make the checkout staff aware of dementia on the checkout. 

We need to get staff on training courses. 

Member website


2. Actions

  • Dementia awareness sessions for staff

    We are planning to organise dementia awareness sessions for our staff, to be held in store; so that they will have a better understanding of the needs of people living with dementia.


    2016 - First Quarter Update

    New Member

  • Setting up a till that will be easier for people living with dementia

    We have taken advice from others who have done this, and are investigating how best to set up a checkout till that will be as easy and stress free as possible for customers who are living with dementia, so as to improve their shopping experience.


    2016 - First Quarter Update

    New Member

  • Run regular 'assisted shopping' sessions for people living with dementia

    We have set up fortnightly 'assisted shopping' sessions, in which people who need support can be brought into the store on community transport.  Those who need assistance will be helped around the store, by two dedicated members of staff.  After shopping, they are offered complementary coffee in our Costa Coffee shop, before being transported home.

    Being implemented

    2016 - First Quarter Update

    New Member