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Burton and Dyson

High street Solicitors practice providing services to businesses and private clients throughout Lincolnshire and the United Kingdom from our offices in Gainsborough. Our services include: Wills, probate and trusts Commercial contracts and agreements Commercial property Employment law for employers and employees Intellectual property Dispute resolution Buying and selling a home Divorce and family matters .

Updated:
1 February 2016
Location:
East Midlands
Sectors:
Legal
Local Alliances:
West Lindsey Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are able to assist people in exercising personal choice and control or influence over decisions about them or involving them by making sure they are aware of the facts in relation to a certain situation and what options are available to them, explaining the potential consequences of each outcome.

This information is delivered in such a way that is appropriate to the particular person, for example face to face, short meetings, with carers/relatives present or giving information in clear written form, to allow people to consider it in their own time.

This is most important in relation to matters such as Wills, Lasting Powers of Attorney and Advance Directives.

We aim to treat each person as an individual, tailoring advice/communication to their specific needs and requirements.

Everyone is treated with the utmost respect.

We aim to make sure the individual understands the information being provided to them, giving them opportunity to consider and question anything they may not be clear about or comfortable with.

Throughout all areas of our work, the person we are acting for is at the centre of the matter. We act in accordance with their instructions, respecting their wishes.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Often we are explaining difficult concepts, and it can be a challenge to do that in a simple, straightforward way.

It can also be difficult to match what the client wishes to achieve with what is actually possible, bearing in mind external constraints and factors (for example a person needs the necessary capacity to complete a Will, if they do not have that level of capacity, it can be difficult to explain why they cannot go ahead).

Dementia is an illness that is widely known, but little is known about its effects and how it impacts on people living with dementia. Without specialist knowledge, it can be difficult to tailor things specifically for those living with dementia and their carers.

Member website

www,burtondyson.com

2. Actions

  • Review our working practices/office structure to consider the needs of those with dementia and their carers

    We aim to review the way in which we deal with people potentially affected by dementia and related issues – be that telephone contact, written information or in person.

    We will review of physical environment to ensure it is dementia friendly, particularly the reception area and our client meeting rooms.

    Status:
    Initial Scoping
  • Complete ‘Dementia Friends’ Awareness with key members of staff

    We plan to offer the Dementia Friends to staff. This will include reception staff (who are generally the first port of call when a client comes into our offices), support staff (who often have direct contact with clients) and professional staff (who are responsible for undertaking work for the client).

    Primarily, this will be undertaken by staff in our private client (wills, trusts and probate) department, but also in relation to conveyancing, mental health and family law.

    Status:
    Being implemented
  • Incorporate dementia awareness issues as an ongoing factor in the office/workplace

    This will include a review of annual appraisals and the information discussed, as well as reviewing staff induction processes.

    Status:
    Initial Scoping