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Lloyds TSB, Hedge End

Bank

Updated:
26 January 2016
Sectors:
Finance
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Customer service is at the heart of everything staff at Hedge End are striving to achieve. Improving knowledge an understanding dementia sits with this ethos for customers with dementia and their families

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

It is vital that all staff are aware of their responsibilities to all customers including those with dementia and their carers, whilst working within the banks owns rules and practices set up to help and protect all customers, staff and the bank.

Member website

http://www.lloydsbank.com

2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff, attend a dementia awareness raising session

    Status:
    Being implemented
  • Staff awareness of possible issues

    Staff awareness of possible issues and an understanding of how they assist customers who have an issue.

     

    Status:
    Being implemented

    2015 - First Quarter Update

    New member