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Healthwatch Hampshire

Healthwatch is the new consumer champion for Health and Social care services in England. Our role is to ensure that the voices of consumers and those who use services reach the ears of the decision makers so that appropriate changes can be made within the local community but also on a wider national scale. Healthwatch England is made up of 148 Local Healthwatch organisations of which Healthwatch Hampshire is one. We are an independent government funded organisation so we are not selling anything - purely gathering thoughts, feelings and comments (both good and bad!) on health and social care issues to feed back in to the system. We do this through our website, phone line, varied and creative outreach work and through our partnership with Action Hampshire and the Citizens Advice Bureau (CAB). We're independent, transparent and accountable and we're powerful - we have the strength of the law and the national influence of Healthwatch England behind us. Alongside this we also provide a complaints advocacy service, providing support for people with complaints about NHS services, we have a strong volunteering scheme and we also provide signposting services that anyone in the county can access through our website and phone line.

26 January 2016
Health, Care, Social Care
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Healthwatch Hampshire are committed to improving health and social care services for all service users and patients across the county including those with dementia and their carers. We do this by providing signposting support, complaints advocacy and by using feedback from patients and carers to influence service providers and commissioners to improve services.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The team at Healthwatch Hampshire are committed to gathering feedback on services from all service users and patients across the region. However, we have to be realistic about the resources available to us and the size of the county both geographically and in population size. We therefore have to prioritise key focus areas each year alongside our more general outreach work. Although we do work with people with dementia and their families, as yet, it has not been a key focus area for us. We hope to change that in 2015/16.


2. Actions

  • Dementia Awareness raising for staff

    Some of our team already have dementia awareness training. This year we will ensure that all staff members have attended a dementia awareness raising session.

    Being implemented
  • Supply signposting options for people with dementia

    We have a signposting service at Healthwatch Hampshire. We will review this service to ensure adequate information for those with dementia and their carers. A member of the signposting team will also be dementia awareness trained.

  • Consultation with people with dementia and their carers

    Outreach officers will work with people with dementia and their carers to gather feedback on services. This will then be shared with service providers and commissioners to ensure that the voices of this community are not lost. 

    Being implemented, Planning
  • Appoint a Dementia Champion

     We will appoint a dementia champion within the organisation to ensure that the viewpoint of people with dementia is considered across all aspects of our work.

  • Recruit volunteers as part of our work with people with dementia and their carers

    Healthwatch Hampshire have a volunteering scheme. As part of our outreach work this year we will ensure that volunteers are recruited who are in a position to represent those with dementia and their carers (This could be carers, patients or staff).

  • Identify and work with hard to ream and seldom heard groups

     As part of our ongoing work with communities we often establish links with seldom heard communities. We will ensure that when we do we highlight issues of dementia and share information where appropriate.


    2015 - First Quarter Update

    New memeber