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Sefton Carers Centre

Sefton Carers Centre was founded by Carers for Carers in 1994 and is a registered charity and limited by guarantee. The Centre has over 12,000 Carers registered with approximately 2,000 of these Carers caring for someone living with dementia. Through sustaining the well-being of the Carer we are enabling the person living with dementia to stay at home for as long as possible by assisting the Carer to be more able to cope and have support mechanisms in place to support their caring role. The support that SCC offers carers includes: Carer support groups and drop ins – some support groups are specific for carers of people with dementia; Undertaking Carers Needs Assessments / Support Planning; Benefits advice; Carers training programme; Holistic therapies; Emotional support / Listening ear service; Direct payments; Carers newsletter; Carers in employment support; Carers voice

17 November 2016
North West
Local Alliances:
Sefton DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

In addition to the Carers Centre based in Waterloo, SCC also manages the Living Well Centre (LWC) in the North of the borough, located in Southport, which supports people to self-manage their long term health conditions or disabilities. 

The LWC operates as a partnership hub bringing together a number of partners to provide a wide range of services including: independent living advice, welfare benefits advice, housing advice, advocacy, advice, education and training for self- management of health conditions including, mild to moderate mental ill-health, anxiety, cancer, dementia, heart disease, diabetes etc. 

Within Sefton, SCC works closely with Sefton’s Clinical Commissioning Groups, Sefton Council, Alzheimer’s society, Age UK and local community, voluntary and faith sector organisations to support Carers caring for people living with dementia.

SCC undertakes consultation with dementia Carers to ensure that our services are appropriate, effective and achieve the desired outcomes.  SCC feeds back information to those organisations which plan services for people with dementia and their Carers in Sefton and which in turn strengthens the voice of Carers in the borough.

Delivery against the National Dementia Declaration Outcomes will vary in accordance with each outcome; however SCC service delivery proposes to specifically meet the needs of the following five National Dementia Outcomes:

  • I know that services are designed around me and my needs
  • I have support that helps me live my life
  • I have the knowledge and know how to get what I need
  • I live in an enabling and supportive environment where I feel valued and understood
  • I have a sense of belonging and being a valued part of family, community and civic life.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Limited resources both in terms of staff capacity and funding.
  • Identifying hard- to- reach carers who are unable to access community outreach and drop-ins

2. Actions

  • Become a dementia friendly organisation

    A member of staff from Sefton Carers Centre will attend dementia friend champion training to be able to cascade this across SCC workforce.   SCC will extend this training to volunteers and Carers through a roll out action plan.  The aim is for all SCC staff to be dementia friends to help us provide the best possible support to Carers of people with dementia and to people living with dementia.


    2016 - Third Quarter Update

    Training of SCC staff commenced April 2016 and is progressing well.

    2016 - First Quarter Update

    New Member

  • Engagement of Carers through Carers Voice to join Sefton’s Dementia Action Alliance

    Carers Voice aims to strengthen the voice of Carers in Sefton to ensure the views of Carers are heard within local decision making processes and inform Sefton Carers Centre service planning processes. It would be beneficial to have representation from Carers of people with dementia and from people living with dementia in Sefton as part of Sefton’s Dementia Action Alliance. The Alliance would benefit greatly from hearing first hand through a Carers Voice representative the type of initiatives that would make Sefton more dementia friendly.


    2016 - Third Quarter Update

    Carers Voice members are kept up to date with Sefton DAA updates and where applicable invited to attend events/meetings.
  • Carers in Employment

    Sefton Carers Centre has a Carer in Employment support officer in post to support small to medium businesses and individual Carers who are in employment whilst balancing their caring role.  This post has the potential to link with businesses signing up to Sefton DAA to support their HR considerations, in addition to supporting individual carers who are in employment to make them aware of what support is available to them.


    2016 - Third Quarter Update

    Carer in employment officer is continuing to support working Carers to balance work and caring commitments. The Carer in employment officer now has a dedicated advice line number that Carers can call each Wednesday between 5-7pm, 07873 357 862.