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Big Life Centres Manchester

Provides centre and services that improve the health and wellbeing of the local community

11 January 2016
Health, Retail, Voluntary Sector
Local Alliances:
Manchester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Providing a dementia friendly customer service and environment to encourage people living witrh dementia to visit our premises amd feel comfortable there. This will improve their confidence and well-being and help reduce stigma which still exists around the condition

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of understanding amongst our staff and current customers about the challanges experienced by people living with dementia ( and their carers) and what we can do to make life better for everyone

Member website


2. Actions

  • Improve staff awareness

    Encourage all customers facing staff to complete the on-line dementia friends registrationand/or attend local DF customer awareness sessionsand provide access to the booklet 'How to help people with Dementia' a guide for customer facing staff


    2016 - First Quarter Update

    New member

  • Make the environment more dementia friendly where possible

    Review the customer environment using the checklist provided and make any immediate changes we can now, making a note of those we can make at the next refurbishment


    2016 - First Quarter Update

    New member

  • Support the Dementia Friendly Communities Campaign in the area

    Join the local Dementia Action Alliance and display the Dementia Friendly Communities logo publicly informing customers why this is important


    2016 - First Quarter Update

    New member