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Allcare Shropshire Ltd

Allcare is a domiciliary care agency providing care to Adults over the age of 18 years in their own home. We are an award winning agency (Great British Care Awards) that are passionate about delivering excellent care by well trained staff. We are registered with Shropshire County Council as an approved provider and are inspected by the CQC for a regulated activity.

21 September 2018
West Midlands
Local Alliances:
Shropshire, Telford & Wrekin Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Allcare promotes living well with dementia through all its delivery of care. All staff members are signed up to Dementia Friends, and most are Dignity In Care Champions as is our organisation. Our care plans are person centered and where possible we invite all our service users to help us in the making up of these care plans. We do have one service user who likes to write her own care plan and update's it yearly; although she does not have a dementia.

We encourage all our service users to continue with activities they used to take part in their illness and we support family members to enable their relatives to do this.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

On a daily basis we face the challenge of families thinking their loved ones are not able to do what they used to and try to protect them too much. Then the service users become frustrated which causes other problems for them, such as aggression.

Through shared information, reviews and our Dementia Friends information sessions we try to change the views of families and friends to enable them to have a better insight into their family members illness.

Where possible, we ask all parties to become involved in the making up of the individual's care plan and goal settings. All our care plans are written for the individual and are therefore person centered.

2. Actions

  • Communication in the community and for carers, staff members and the wider community

    I aim to deliver as many Dementia Friends sessions as possible in the village I live in so that as many people become aware of dementia and how it affects individuals. I hope to engage with the local parish council hoping that it shows leadership for other businesses to become involved in what I am trying to achive.

    As a manager of a care agency it is my intention to have all staff members to become Dementia Friends and sign up for the dignity in care award. As a business we have already signed up for this and promote Dignity in many ways.

    I hope to continue to deliver my training in Dementia Awareness and continue to send staff members on the City in Guilds level 2/3/4/. It is my understanding that a new End of life bolt on creditation "end of life in dementia care" will soon be available and it is my intention to send my senior carer who has level three in the award to complete that bolt on unit.

    We try to deliver all this information in different ways, it is hard for a domicilary agency to keep close contact with its service users and families due to the dynamic of our job. We try to resolve this by holding coffee mornings to promote Dementia Awareness, Dignity in Care and safeguarding. We also use our Facebook page to promote all these things.

    We have held regular coffee morning that have now turned into afternoon teas, at the requests of our visitors. These afternoon teas are held every two months and are atrtended by many of our servie users living with dementia.


    2018 - First Quarter Update

    We continue to promote dementia awarness in our local community, and are presently working with local parrish council to put more plans inot action in 2018.

  • Working with local parish council towards a 6-day week day centre / drop in centre in a new development on the edge of the village

    It is my aim to open a day center facility for 6 days a week for the local community. There is a new planned development and included in this is a new community Hub. Work has begun on clearing the site for this new development and discussions continue to take place surrounding the use of the new community hub. Pontesbury library have a working group that have worked successfully in making the library as it stands at the moment more dementia friends by updating the selection of materials they store that are dementia friendly. the library will be one of the business that will be moving into the new building.


    2018 - Third Quarter Update

    New action

  • Local churches in the parish

    I aim to contact local churches with the plan to deliver Dementia friends information sessions to their congregation. this will help us towards making Pontesbury a dementia friendly community.

    At the last DAA i spoke to a member that is going to contact me in relation to this.


    2018 - Third Quarter Update

    New action

  • Staff training and awareness

    It is my aim that all members of Allcare Staff will have recieved Dementia Awareness training and some of them will have gone on to complete the City & Guilds Dementia care level 2,3,4, when funding is available through Shropshire's joint training. This will enable staff to feel confident in their knowledge of Dementia and ability to deliver high qulity care for this section of our community.

    At Allcare we continue to hold updated training sessions in Demtnaia care at a basic level and then moving on to city & Guilds certificated awards.


    2018 - First Quarter Update

    New member

    2018 - First Quarter Update

    all staff continue to attend training on Dementia awareness and are encouraged to go forward to compleat level two/three and where possible level three in city and guilds Dementia care.

  • New day centres for people with dementia in the local community

    I would like to work with Age UK in setting up a new day centre in the local village. I have identified a building where this can take place and I have already had an informal conversation with the local lead for Age UK. Further meetings will need to be set up but I am very optimistic about this happening.

    The new Diamond Drop In Centre opened some months ago and jhas been very successful. Age Uk obtained extra funding and fortunatley as i had been incontact with them previously we were lucky enough to have been chosen to benefit from this extra funding.


    2018 - First Quarter Update

    The new drop in centre is working well and we hope to develop it throughout 2018