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Ballater Surgery

Ballater Surgery is a GP practice in Orpington, Kent. The practice was established in the 1920’s and the current owners are the fourth generation of GP’s at the surgery. We have 3 GP partners, 2 salaried GP’s, 1 GP registrar, 3 nurses and 2 HCA’s all committed to providing outstanding care in the community. We are dedicated to working with our patients to keep them healthy as well as looking after them when they are ill. We are a training practice for GP registrars and nursing students. Our Patient Participation Group work with us to understand the needs of our patients and improve our services.

24 September 2018
Local Alliances:
Bromley Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Ballater Surgery believes that patients with Dementia should be treated with respect and dignity and be able to live an active and good quality lifestyle for as long as possible.  Our clinic team will formulate individual care plans listening to our patient’s wishes and needs.

Our aim is to work in partnership with those who deliver care in the community and deliver care to the highest possible standards.  Patients and carers should feel able to approach the surgery for help and support at any time.  We will work with the patient and carer to plan ahead to minimise the impact of any deterioration in a patients condition.


We will endeavour to provide outstanding care and service.          


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Identifying patients with Dementia, ensuring that patients in risk groups are asked about their memory and feel comfortable answering questions and understand the importance of a screening test if there are concerns.  Referring appropriately to the memory clinic in a timely fashion.

Identifying carers of patients with Dementia as many are reluctant to be identified, therefore we cannot offer the appropriate support.

Making sure all staff are aware and are able to guide patients and carers in the right direction.           

2. Actions

  • Provide dementia awareness training to all staff

    Title: Provide dementia awareness training to all staff

    Description:      All practice staff to have awareness and understanding of how people are affected by dementia, this will help to ensure that people living with dementia and their carers receive good quality service when visiting the practice.


  • Support for carers of patients with dementia

    :      All patients with dementia have been invited to identify their main carer.  To offer carer support and emergency care planning.  Provide local information to carers.  Work with Patient Participation Group in supporting carers.  Offer annual flu vaccine.

  • : Ensure that all staff are able to identify & support patients who have Dementia with dignity and respect

    :      Enabling the early identification of a patient with Dementia (an alert on their notes) helps to support them when they phone the surgery or arrive at the surgery for an appointment.