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Wonford Green Surgery

We are a small general practice providing care mainly in the Wonford area of Exeter. We have a number of chronically sick patients and patients with a long term conditions. We are always keen to identify any of our patients with dementia and their carers, to ensure we can offer them adequate support and healthcare. We are ideally suited to signpost people to appropriate care and support.

25 January 2016
South West
Local Alliances:
Exeter Dementia Action Alliance (EDAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Action 1: A member of Practice staff will train as a Dementia Friends Champion to support colleagues

Action 2: Several Practice staff will become Dementia Friends

Action 3: The Practice will play a role in raising dementia awareness during Dementia Awareness Week

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We would like to offer more in-house services such as a drop in session for carers but limited space makes this difficult.Limited awareness amongst staff is also an issue but several have now attended an awareness session.As with everything in the NHS, lack of resources including time and staff is always a challenge. WE do , however , have a community worker att he practice one mornign a aweek and she can help signpost patients and carers to support and actvities within the local community area.

2. Actions

  • Staff Awareness training

    We will try to ensure all staff attend an awareness training  to help make them aware of the issues surrounding Dementia.

    Our aim is for one member of staff to attend the dementia champion training.

    Being implemented
  • Employee Support

    We will support employees who care for people with dementia by offering flexible working where possible and time off where and when appropriate

  • Exeter Dementai Action Alliance

    We will aim to have a member of staff attend the meetings of Exeter Dementia Action Alliance

    Being implemented
  • Dementia Awareness

    We will display posters and leaflets during Dementia week and any local campaigns that may run.

    Being implemented
  • Carers Support

    We will offer support to all identified carers of patients with Dementia in our practice and signpost them to appropriate agencies.

  • To make our surgery a Dementia Friendly Centre

    We will look at ways of making our buildings more inviting and accessible to patients with dementia. We will also consider longer appointment times, reminders of appointments, signage etc