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National Marine Aqaurium

The National Marine Aquarium (NMA) is the U.K's largest aquarium. The charity mission is to drive marine conservation through engagement. the NMA is dedicated to raising awareness of the oceans, the changes they face and the ways in which we can all help ensure they have a sustainable future. This is achieved by teaching the 30,000 school children that annually visit the Aquarium and the 400,000 general public visitors. The organisation also runs a number of conservation projects, including a three year citizen science project, the Community Seagrass initiative.

17 December 2015
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The National Marine Aquarium will deliver better outcomes for people with dementia and their carers by:

Ensuring that awareness of dementia is raised across the staff team. This would initially involve approximately 50 staff members that are based in Front of House departments attending an in-house awareness session. This would then be expanded to include all members of the organisation.

An audit of the Aquarium will be conducted to review how dementia friendly the building is and what can be done to improve it.

Creating a dementia friendly evening or linking an event with our Aquarium Lates programme. This will mean that those visitors with dementia will be able to visit the Aquarium on an evening after the Aquarium has closed to general visitors. The building will have extra lighting and visitors and staff will be asked to keep noise to a minimum throughout the event, in order to create a relaxing and dementia friendly atmosphere4.

Reviewing the current HR policies with dementia awareness in mind. we will also review our policy towards supporting staff who have or have a dependant who has dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenges the Aquarium will face in delivering these outcomes will be the current lack of knowledge from staff and a limited budget.

The lack of staff knowledge should be easily overcome with awareness sessions for all employees. We will train one staff member to be a 'Dementia Awareness Representative' who will deliver these awareness sessions and be a point of contact for all staff.

The main challenge, the lack of budget will cause are  the actions that will arise after the audit. however, with forward planning, the Aquarium will be able to deliver the main actions at a minimal cost.

2. Actions

  • Raising staff awareness

    Staff awareness of dementia will be raised by holding awareness sessions for all Front of House staff. These will be held by Claire Puckey (Dementia Friendly City Co-ordinator, Plymouth City Council). The sessions will be conducted either during a full staff meeting, with all departments present, or if this is not possible, they will be held at separate times with each individual department.

    Sessions will initially begin in Front of House departments, including: Retail and Ticketing, Catering and Discovery and Learning Team.


    2015 - Fourth Quarter Update

    New member

  • An audit of the Aquarium

    An audit of the Aquarium will take place to see what actions can be taken to make the building itself more dementia friendly, for example, the signs on the toilet doors to indicate whether they are for men or women are just silhouettes of a man or woman. This can be easily changed to make it a lot more friendly and clear to those living with dementia.The Aquarium will consult with the Plymouth Dementia Action Alliance concerning this issue and will have all design work created by local design company BlueStone360.


    2015 - Fourth Quarter Update

    New member

  • A review and possible update of current HR policies in regards to those with dementia and people affected by dementia

    The Aquarium will appoint a Dementia Awareness Representative to be a point of contact for all staff. This representative will signpost interested employees to relevant dementia information and will conduct any further in house awareness sessions. This will eventually be incorporated into the staff inductions.

    The NMA's HR policies will be reviewed and altered so that staff who have dementia or have a dependant with dementia are supported by the organisation.


    2015 - Fourth Quarter Update

    New member