Brookfield Hotel, Emsworth

We offer 42 en-suite bedrooms as well as a Restaurant offering breakfast, lunch and dinner. We are open 24 hours a day, all yar round. We also offer extensive conference and banqueting facilities and specialise in Wedding Ceremonies and Receptions and all types of special events.

Updated:
16 December 2015
Sectors:
Hospitality
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Receiving the training has made us all aware oof the importance of this issue and helped us to understand and assist our guests with their individual needs.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Keeping up to date with the training of new staff
  • Managing other customers if they have to be kept waiting
  • General customer awareness
  • Making people feel safe in an unfamiliar environment

Member website

www.brookfieldhotel.co.uk

2. Actions

  • Dementia Awareness raising for staff

     Ensure all staff, attend a dementia awareness raising session

    Status:
    Being implemented
  • Keeping up to date with training new staff

     Train all new staff

    Status:
    Planning
  • General Customer awareness

     Explaining that we have attended a course on ‘Dementia Awareness’ and talk about it to raise awareness. Also wearing our badges

    Status:
    Being implemented
  • Making people feel safe in an unfamiliar environment

    Making people feel safe in an unfamiliar environment - 

    Reassure them, don’t hurry them

    Status:
    Being implemented

    2015 - Fourth Quarter Update

    New memeber