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Home Instead Senior Care Durham

Home Instead Senior Care Durham offer a unique blend of home support, companionship and personal care to older people and people with dementia. Our support is client led and unique to each individual based on their preferences, choices and needs. We pride ourselves on offering top quality care and support, delivered with compassion and understanding, we provide the type of care that we would be happy for our own families to receive. Our care is relationship based built on trust, friendship and respect, enabling older people to stay living safely at home for longer.

4 January 2016
North East
Care, Health, Social Care
Local Alliances:
North East Dementia Alliance, County Durham Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Enhancing the lives of people with dementia by providing high quality and bespoke care and support, with a flexible and responsive service, for us continuity of care is vital and each person’s unique dementia journey is our focus at Home Instead Durham.

We are the only home care company to have our own City and Guilds accredited dementia training programme, which means our CAREGivers are equipped with a thorough and a unique level of awareness of dementia.

This specialised training has been adapted in to free workshops that we offer to friends and family of people living with dementia, and also to the wider community and local businesses.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are committed to ‘changing the face of ageing’ so our challenge is to help people understand that excellent home care is available and the things that make Home Instead different, our visits are for a minimum of 1 hour, so nothing is rushed.

We arrive on time each time, we also take the time to match the CAREGiver and client so that good relationships can develop and the same CAREGivers visit for continuity and consistency, which is vital for people with dementia.

Our services are person centered and not focused on tasks.

2. Actions

  • Raise awareness of dementia

    Home Instead Senior Care Durham will continue to run free workshops for friends and family of people living with dementia and for people from the local community who want to understand more about dementia.

    We will continue to make these free workshops available to local businesses in order to raise their awareness of some of the small things they can do in their business that could help people with dementia.

    Being implemented
  • Home Instead CAREGiver Training

    We will continue to train our CAREGivers with our unique dementia training programme, ensuring our team have the skills and knowledge to support people with dementia to live safely at home.

    Being implemented
  • Dementia Champion

    The owner of the company is a Dementia Champion

  • Senior Fraud Protection - Scam Awareness

    Home Instead will continue to support the work of the charity 'Think Jessica' by delivering talks in the local community about scams, how older people are prime targets, how to reduce the risk of becoming a victim and by providing electronic or paper versions of a tool kit, full of useful advice and checklists.