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Torpoint Ferry

Torpoint Ferry: The ferries provide a vital link for foot and vehicle users between South East Cornwall and Devon. The ferries cross the river Tamar 24 hours a day and 365 days a year, the crossing takes between 7 and 8 minutes. Without this service, the local community would have to make a 30 minute drive to cover the same distance which would also involve extra expenditure for the customers. A wide variety of people make up the number of the users, many are local frequent users, however, in the summertime thousands of tourists also use our fast, efficient and reliable service. Our aim is to provide an outstanding service, ensuring that the customer has an enjoyable experience when using the service that we provide. We are constantly looking at ways to improve this and being a member of the Dementia Action Alliance will greatly help in this area.

Updated:
14 December 2015
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

All staff to attend an  in-house dementia awareness session, provided by Claire Puckey (Dementia Friendly City Co-ordinator, Plymouth City Council) which will last for one hour and be informative as well as practical.

A review of signage onboard the ferries will be carried out and any recommendations will be actioned as early as possible.

A review of our own in-house HR/Company policies to identify any areas in which we can help and support staff who are diagnosed with dementia or become carer to somebody with dementia.

Conduct a survey of ferry users to help identify how we can improve our service for the benefit of those living with or supporting someone else with dementia.

Form a strong relationship with the newly formed local Dementia Action Alliance to help and share ideas for the benefit of the local community.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Ferry crews and front office staff are trained in providing excellent customer service. However, some form of Dementia awareness sessions can be incorporated into this on a set crew training day. This would greatly benefit the staff in their ongoing personal development and increase the level of customer satisfaction in the service we provide for them.

Member website

tamarcrossings.org.uk

2. Actions

  • Dementia awareness sessions for crew and front office workers.

    Informal dementia awareness sessions to take place for all ferry crews and front office admin staff. To be incorporated into the set training day for each crew, currently programmed in to start early part of 2016.

    Status:
    Planning

    2015 - Fourth Quarter Update

    New member

  • Audit/Action Plan to be implemented.

    An audit of the company premises to include: ferries and front admin offices, surrounding roads leading to the ferries etc. Action any shortcomings as early as possible in line with our current signage review. Draw up an action plan and submit to the Dementia Friendly City Co-ordinator,Plymouth City Council, if successful, to become a member of the Plymouth Dementia Action Alliance.

    Status:
    Being implemented

    2015 - Fourth Quarter Update

    New member

  • Liaison with the newly formed South East Cornwall Dementia Group

    Help and support the local Dementia group by attending meetings and liaison by letter informing them of any changes made that will help the person living with dementia and their carers. Share any new information gained that will benefit the local community as a whole.

    Status:
    Being implemented

    2015 - Fourth Quarter Update

    New member