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Rycroft Primary Care Centre

We are a GP surgery in Wakefield serving over 8000 patients . We are part of a larger 3 site structure that includes a dispensing site and also many secondary care facilities such as theatres, endoscopy, Dexa scan, audiology, gym, xray and ultrasound. We pride ourselves on our ability to offer same day appointments and telephone advice. We have a large elderly population as well as being situated within a socially deprived area with high unemployment and high levels of obesity and smoking related diseases.

5 January 2016
Yorkshire and Humber
Health, Medical
Local Alliances:
Wakefield and Five Towns Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Through improved diagnosis rates (including earlier diagnosis).

Through support to carers.

Through promoting awareness of what we are doing.

We work with local organisations such as Age UK and the community services to jointly care for isolated individuals with memory problems. Our award winning surgery prides itself on providing a patient centred care delivery ethos, and works well with surrounding organisations, carers and services. We have several care homes within our area and we maintain excellent working relationships with the staff within these homes, and offer daily advice to their staff.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

An increased number of patients on the practice’s register.

Identifying resources.

Communication and IT difficulties are a main concern and obstacle to true joined up care for patients. Differing IT systems within primary, secondary and other organisations is a major inhibitor to providing effective care. Delivering effective care is heavily dependent on the resources available. Better joined up care between organisations can overcome this somewhat. Effective diagnosis and treatment for dementia also relies on outside services e.g. mental health teams, memory service, community nurses. All of these are outside of the GP surgery.

2. Actions

  • Awareness and Training

    We will provide all our staff with access to dementia friends sessions to increase their knowledge of dementia and awareness of the needs of those living with dementia and their carers

  • Dementia Friendly Audit

    We will contact the Dementia Action Alliance Co-ordinator to support us in completing a dementia friendly audit of our building and draft a plan to become more dementia friendly

  • Implementing changes

    Changes following the dementia friendly audit of our buildings  for example changes to counter/reception; improving or using different signage; better use of visual technology such as reminder systems.

  • Promotion materials

    Adapting promotional materials to become more dementia friendly

    Initial Scoping