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Meadowhall Centre Limited

Meadowhall is an indoor shopping centre in Sheffield, South Yorkshire, England. It lies 3 miles (5 km) north-east of Sheffield city centre and 2 miles (3 km) from Rotherham town centre. It is the largest shopping centre in Yorkshire and the tenth largest in the United Kingdom. Shopping Centre is one of England's biggest shopping venues, with over 290 popular high street retailers; explore our range of shops and restaurants The Meadowhall Retail Park is a separate development, owned by British Land, lying almost 1 mile (1.6 km) to the south of Meadowhall shopping centre in the Carbrook area of the city.

Updated:
27 November 2015
Sectors:
Businesses and shops
Local Alliances:
Rotherham Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

By all colleagues having general dementia awareness to support people to still keep visiting Meadowhall after diagnosis.  Being aware of the Meadowhall environment and how in the future, that can be manipulated to great effect for people living with Dementia and their carers.  Raising Dementia awareness with visitors to Meadowhall.

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Continually keeping up with Dementia Awareness as staff turnover can be high.  The costs of drastically changing the environment could be an issue.            

 

2. Actions

  • Dementia Awareness

    Liaise with Dementia Action to organise the Dementia Awareness sessions, which will be embedded within our brand new training modules around Disability Awareness/working with customers with disabilities. All colleagues within the business to attend.

    Status:
    Delivered
  • Dementia Friends

    Plan in all (250+) colleagues to attend a Dementia Awareness session running between July 2014 and October 2014, then resuming in Jan 2016.   Creating more Dementia Friends for our area. 

     Social Media engagement and press release planned for Jan 2015, communicating Meadowhall’s commitment to providing a dementia friendly environment.     

    Build a collage for the team lounge showing the pictures of all colleagues with the ‘I’m a dementia friend’ caption.    

    Add details about Meadowhall’s dementia friendly staff to the disabledgo website

    Status:
    Being implemented
  • Becoming A Dementia Friendly Employer

    Collate information from the questionnaires to ascertain what, if any, support needs to be put in place for colleagues who are affected by dementia – indirectly or directly

    Induction and ongoing Customer Service training to include the Dementia Awareness session.

    Status:
    Being implemented
  • Promotion of the Alliances

    Build case studies of how our colleagues have used their ‘awareness’ to assist visitors, or indeed a more personal.

    Encourage colleagues tp make pledges to raise funds for the charity.

    Investigate ways we can build links with our service users to provide a more dementia friendly experience – eg weekly tea dance.

    Use the log on materials to demonstrate our commitment.

    Status:
    Planning
  • Promotion of the Alliances

    Build case studies of how our colleagues have used their ‘awareness’ to assist visitors, or indeed a more personal.

    Encourage colleagues tp make pledges to raise funds for the charity.

    Investigate ways we can build links with our service users to provide a more dementia friendly experience – eg weekly tea dance.

    Use the log on materials to demonstrate our commitment.

    Status:
    Planning
  • Promotion of the Alliances

    Build case studies of how our colleagues have used their ‘awareness’ to assist visitors, or indeed a more personal.

    Encourage colleagues tp make pledges to raise funds for the charity.

    Investigate ways we can build links with our service users to provide a more dementia friendly experience – eg weekly tea dance.

    Use the log on materials to demonstrate our commitment.

    Status:
    Planning