Roe Lane Dental Practice

Provides NHS and some private dental treatment to a wide range of patients.

Updated:
18 January 2016
Location:
North West
Sectors:
Medical
Local Alliances:
Sefton DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Be more understanding and patient if we need to explain more than once what people need to do. Book longer appointments so people are not rushed. Try to include the person with dementia in any decisions regarding appointments and treatment, and don’t ignore them. Understand that some appointments may be missed or cancelled at short notice.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

More staff training regarding dementia. Other patients not being tolerant and aware of dementia and how someone with dementia may feel. Staff being busy with other patients and and being impatient if having to explain several times. Dentist not asking for long enough appointments to allow time to explain things in more depth. Policy regarding missed and short appointments cancelling needs amending to accommodate dementia patients.

2. Actions

  • Improve our understanding of Dementia

    Our manager will arrange for all staff and volunteers to attend awareness sessions on dementia to ensure greater understanding of the condition and how we can help. 

    Status:
    Being implemented

    2016 - First Quarter Update

    New Member

  • More dementia friendly environment

    The carpet is too busy needs to be plain and natural, the same with furniture and fittings. Posters and leaflets can be displayed in waiting room in reception, to give patients more information.

    Status:
    Planning

    2016 - First Quarter Update

    New Member

  • Change in Policy

    If a patient misses or gives short notice to cancel two appointments they are taken off the dentist list and asked to seek treatment elsewhere. This needs changing to accommodate people with dementia and other medical conditions such as learning difficulties.

    Status:
    Planning

    2016 - First Quarter Update

    New Member

  • Longer Appointments

    Longer time needed for appointments as confusion compliance and co-operation may lengthen the appointment. It may also be difficult to get the patient to consent.

    Status:
    Planning

    2016 - First Quarter Update

    New Member