Betty's Chippy Uppermill

We are a local chippy and some of our customers may have dementia.

Updated:
12 August 2016
Location:
North West
Sectors:
Retail
Local Alliances:
Oldham Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We can make it easier for our customers with dementia to buy food by supporting them and their carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We need to take time to ensure all our staff have increased dementia awareness.

Member website

Not given

2. Actions

  • Named Champion

    Action 1

    Having a named champion who is responsible for leading the implementation of the action plan within our organisation.

    Leslie leech

    Status:

    2015 - Fourth Quarter Update

    Action 2

    Title: Raise staff awareness about dementia.

    Description: Encourage all staff to watch dementia friend film at www.dementiafriends.org.uk or attend a face to face Dementia Friends session or alternative dementia awareness course.

    Provide staff with access to the Alzheimer's Society customer Facing Staff Guide.

    2015 - Fourth Quarter Update

    Action 3

    Title: Understand how to make my customer environment more dementia friendly and consider simple changes that could be made.

    Description: Carry out an environmental audit using the audit tool and where possible make reasonable adjustments to support people with dementia.

    2015 - Fourth Quarter Update

    Action 4

    Title: Contribute to the Dementia Friendly Communities and dementia awareness raising.

    Description: Display the Dementia Friendly symbol and promote Dementia Friendliness in our own communication