Quality Compliance Systems Ltd

Quality Compliance Systems (QCS) produce a full range of policies and procedures for care homes, domiciliary care, doctors and dentists. The policies and procedures help providers be as good as they can be, and assist them in meeting all the requirements of the regulator. We provide a complete management service, and provide regular updates and are developing new and innovative ways in which we can increase our support for providers and ensure that high quality care is delivered to people using services.

19 September 2016
Care, Health, Domiciliary Care, Hospices, Local Authorities, Medical, Pharmaceutical, Research Sector, Social Care

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

QCS as a company provides policies, procedures and guidance for organisations that provide care and support to people that use their services. The organisations include care homes, domiciliary care agencies, GPs and dentists.

We are not directly involved in the provision of support to people with dementia, but our policies endeavour to recognise the challenges presented, and outline what providers of services must do to ensure that the needs of all people that use their service are recognised - including those with dementia.

We are also continually updating policies and procedures and sharing our knowledge and best practice with the organisations that use the QCS system.

We also recognise that we could do more, and are committed to increasing the awareness of dementia, and that through using us providers are supported by effective policies and procedures that put the service user at the centre of the service they provide.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenge is that we do not directly deliver any services to people with dementia, and are reliant on the providers that are signed up to our policies and procedures. However by developing and producing materials that embed dementia issues we can be assured that providers are receiving the best information possible.

An additional challenge is through our development of other best practice resources balancing the need to promote dementia awareness alongside other significant issues that directly affect the regaulatory framework providers operate in.

The challenge should become easier over time as awareness, resources and a willingness to recognise dementia as an area to talk about, discuss and meet head on becomes more relevant - and QCS will be proactive in this wider agenda 

Member website


2. Actions

  • Ensure all relevant policies and procedures recognise dementia issues

    When policies are reviewed there will be a clear focus on when there is an implication with regard to dementia.

    Policies will be reviewed after updating to ensure that issues have been recognised.

    We will ensure that we have the expertise within our organisation to recognise when there is a dementia aspect to the policy. If we do not have the expertise internally we will attract additional resources.

    We will ensure that we are aware of legislation, best practice literature, research and other streams of information to support the development and review of policies.

    Being implemented
  • Development of QCS to be a source of 'best practice' information in the area of dementia

    Develop a 'resource centre' and link best practice to a specific policy, theme or area.

    Increase knowledge and resources internally to provide assurance that QCS are fully aware of dementia issues and materials to be added to the 'resource centre'.

    Develop relationships with experts in the field of dementia to ensure we are up to date with our knowledge.

    More clearly recognise the links between policy and best practice in the area of dementia. 

    More clearly recognise the implications of legislation and how this is translated into policies to ensure providers are meeting the regulations.

    Also to identify and share how providers can improve their service and strive for 'outstanding' in the area of dementia.

  • Increase knowledge and understanding of dementia for all staff working at QCS

    Widen the awareness of dementia for all staff employed at QCS by sharing literature and information on dementia.

    Work towards all staff becoming 'dementia friends'.

    QCS being active in Dementia Awareness Week (15 - 21st May 2016), with staff promoting dementia awareness during their contacts with providers and the public. This involvement will be clearly promoted and advertised within the company.