Hanover Housing Association, Kent

Formed in 1963, Hanover is a specialist provider of housing for older people and manages around 19,000 properties for rent, sale and shared ownership in approximately 600 locations. This includes nearly 2,500 Extra Care properties where residents can access 24-hour care on-site. Our services include an around-the-clock emergency response service; Hanover on Call for those who need it. We also offer a free and confidential service, Be Wise which has helped residents save money and access unclaimed benefits worth more than £1 million. Hanover intends to develop 1,250 downsizer homes for people in later life over the next five years to help meet growing demand from our ageing population. We are a not-for-profit organisation - any surplus we make is reinvested into maintaining our properties, improving our services and building more homes for older people.

Updated:
23 November 2015
Location:
South East
Sectors:
Housing Sector, Other
Local Alliances:
Dartford, Gravesham and Swanley Dementia Action Alliance, Dover and Deal Dementia Action Alliance, Kent Dementia Action Alliance, Shepway Dementia Action Alliance, Thanet Dementia Action Alliance, West Kent Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We recognise that there is no ‘one size fits all’ and that our services need to be tailored to the meet the needs of the individual, however we need to ensure that the service we provide to people with dementia and their families is delivered by knowledgeable staff who receive the right training and support, consistently across the organisation.

 

We need to ensure that Hanover residents and their families are able to access the services they need locally and are helped to remain living in their homes as long as they want to. This means that we need to identify links with local agencies and services.  

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Obtaining feedback from residents and their families regarding what works and what does not work.

 

Ensuring that organised activities are accessible to those who want to take part.

Member contacts

Catherine.Stimpson@hanover.org.uk 

Member website

www.hanover.org.ukext

2. Actions

  • Staff Training

    Ensuring that the training provided for Hanover staff enables them to deliver services that meet the needs of people with dementia.

    Status:
    Delivery
  • Links and support

    Identifying links with local agencies and services, make connections and build networks of community groups and agencies so that our staff can effectively signpost and support.

    Status:
    Investigating
  • Links and support

    Identifying links with local agencies and services, make connections and build networks of community groups and agencies so that our staff can effectively signpost and support.

    Status:
    Investigating
  • Improving our knowledge and understanding

    Exploring how we can further improve and enhance our service for people with dementia.  Encouraging staff to become Dementia Friends and Champions.

    Status: