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Roe Lane Surgery

Roe Lane Surgery is a GP surgery providing primary care to approximately 3500 patients in the North Southport locality. We have a partnership of 2 GPs, 2 salaried GP's, 1 Practice Nurse Prescriber, 1 Practice Pharmacist, 3 Healthcare Assistants, 1 Medicines Coordinator, 1 Practice Manager and 9 Receptionists/Administrators. We also provide the GP cover for approximately 22 Intermediate Care Beds in Southport.

Updated:
29 January 2018
Location:
North West
Sectors:
Health, Medical
Local Alliances:
Sefton DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Roe Lane Surgery is dedicated to improving the lives of people with Dementia and their relatives/carers.  We believe that Roe Lane Surgery has a fundamental role in delivering better outcomes for people with Dementia and their relatives/carers, and that we play a role in all seven of the outcomes listed in the National Dementia Declaration. 

"I have personal choice and control or influence over decisions about me I know that services are designed around me and my needsI have support that helps me live my lifeI have the knowledge and know-how to get what I needI live in an enabling and supportive environment where I feel valued and understoodI have a sense of belonging and of being a valued part of family, community and civic lifeI know there is research going on which delivers a better life for me now and hope for the future

The GP surgery is often the first port of call for people suffering with memory problems or for relatives/carers to flag concerns.  We must ensure that all our staff are fully aware of the signs and symptoms of Dementia and that our clinical staff are trained to assess patients appropriately and if necessary and in agreement with the patient and their relatives/carers refer onto secondary care.   Roe Lane Surgery must ensure that our staff are able to provide support as necessary to our patients with Dementia and their relatives/carers and are able to provide up-to-date information on locally available services as necessary.

Roe Lane Surgery is committed to aiding Dementia research and will participate in Dementia initiatives/research whenever possible.  We are have our annual Dementia health check for all patients with Dementia which is in depth, informative and useful for both patients and their relatives/carers.  We hope this will help our patients and their relatives/carers to develop a sense of belonging and of being a valued part of family and the community.

We have started running an Alzheimer's Clinic at Roe Lane Surgery once a month on a Thursday where patients suffering from dementia can book in to see someone from the Alzheimer's Society to discuss any problems they might have and to obtain any support they might have. It is also a service which is suitable for their carers too to discuss any concerns.

All of our team here at Roe Lane Surgery are "Dementia Friends" too.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time and capacity are always a challenge in Primary Care however we will: 

Ensure that all staff from reception through to GPs are fully trained in Dementia awareness and they are up-to-date and aware of all the services available to patients and their relatives/carers with Dementia/memory problems.  We will maintain this level of training and ensure that new staff are also trained appropriately.

 Ensure that all our patient leaflets and information remains up-to-date.

Member website

www.roelanesurgery.nhs.uk

2. Actions

  • Key member of staff to champion dementia and signpost to local services

    We will ensure that Roe Lane Surgery has key member of staff who has greater knowledge of where to find out more information about dementia, about local services so that they can deliver extra information about dementia to both staff and customers.

     

    Status:
    Planning

    2015 - Fourth Quarter Update

    New Member

  • Sharing information and promoting the work of the Alliance

    We will promote Sefton DAA and dementia awareness events whenever possible.  We will continue to supply information in our surgery to signpost people affected by dementia to local support services.

     

     

    Status:
    Planning

    2015 - Fourth Quarter Update

    New Member

  • Staff training and dementia awareness

    We will ensure that all staff have participated in a face-to-face or an online Dementia Friends awareness session.  We will ensure that all staff (and new staff) are made aware of the ‘top tips for customer facing staff’ list of tips, to help us to deliver better customer service to people with dementia.

     

    Status:
    Planning

    2015 - Fourth Quarter Update

    New Member

  • Look into the possibility of hosting dementia specific events

    If appropriate we will host events and/or services in our facilities for the benefit of local people living with dementia and/or relatives/carers.

     

    Status:
    Initial Scoping

    2018 - First Quarter Update

    We have organised numerous charity cake sales and event days in order to raise money for the Alzheimer's Society. They have all been very successful. The most recent being donations to the Alzheimer's Society instead of buying Christmas Cards.

    2015 - Fourth Quarter Update

    New Member

  • Specialist Dementia and Alzheimer's Clinics

    We have introduced a specialist clinic on the third Tuesday of each month. This is for any of our patients who have a diagnosis of Dementia, or their relatives/carers. They are able to come in and discuss their condition with Val Metcalfe from the Alzheimer's Society and she is able to give specialist advice and support to them. This is open to all patients with a diagnosis and they can book in to see her at Reception at any time.

    Status:
    Implementation