Just in Case/ The Anvil

Coffee shop, retail.

Updated:
24 November 2015
Sectors:
Retail
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Staff can help customers better if they have an understanding of dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time for awareness sessions. Ability to change our environment.

2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff, attend a dementia awareness raising session

    Status:
    Being implemented
  • Review environment of premises

    to identify possible issues for people living with dementia. Make changes which are feasible and ensure staff awareness of those which are not so that they are able to help visitors within the premises. We have already had experience of supporting people with dementia and other issues example was changing positions of chairs so that a customer who needs additional support has a seat with arms in his usual place.

    Status:
    Being implemented, Case study
  • Delivering hot meals to customers homes on occassion

    If regular customers are not able to get to the café (especially due to illness) we will deliver hot meals. There are several older people’s developments very close to the café.

    Status:
    Being implemented
  • Books for reminisence

    We have several books showing old photos of the town and also some other reminiscence books which customers can use for reminiscence while visiting the café.

    Status:
    Being implemented
  • Awareness if a regular customer does not turn up

    We have several vulnerable older customers who come to our café regularly. If they fail to turn up we will check that they are OK. We have contact numbers for several of these customers so we can contact relatives/carers if we are concerned about them.

    Status:
    Being implemented

    2015 - Fourth Quarter Update

    New memeber