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Allied and Goldsborough Healthare

Nestor Primecare Services Limited began life in 1972 as a one-branch home nursing service in Staffordshire. Since then, we have grown to become one of the UK’s leading providers of health and social care services, with 117 branches across England, Scotland and Wales. Through our domiciliary care teams we look after more people than any other provider and our 12,000 care workers deliver over 300,000 hours of care every week.

30 October 2015
South East

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

By harnessing our scale, experience and comprehensive skill we are able to provide services supporting a wide range of clients ranging from individuals (including those funded directly by local authorities, via direct payments/individual budgets and privately), Social Services (we currently work with approximately 71% of all Local Authorities in the UK), 60% of the UK’s NHS Trusts/CCGs, private hospitals (including national contracts with BUPA), nursing & residential homes, learning disabilities units, sheltered housing, prison services, charities & private commercial companies.

  • All Allied Healthcare Employees to become a Dementia Friend and commit to turning their understanding into positive action. 
  • Allied Healthcare to become a Dememtia Friendly Organisation.
  • For Allied Healthcare to commit to develop a network of Dementia Champions who will sustain the Dementia Friends program internally and also suppoprt local community initiatives.
  • Develop positive PR interanlly and externally.
  • Create a positive environment to further Dementia Sevice Development Activities that will be taking place in 2015.
  • To support ou vision “to be the choice for care that gives people the freedom to stay in thir own home”.
  • Begin intergrated working practices at a local level
  • Strengthen relationship with Alzheimer’s Sociery and Alzheimer’s Scotland.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Appropriatley diagnosed customersDementia training with ongoing training.

Cost of Dementia care.

Conflicting views from inter departments.

2. Actions

  • Service development options for Allied

    Improving Customer experience

    1. PROACTIVE – improvements that support customers and their families through diagnosis
    2. ACTIVE – improvements that support the customers to live well Dementia and be an active part of their community
    3. REACTIVE SUPOORT –improvements that require a crisis service as and when our customers and families need it

     Supporting the National Challenge

    1. PROACTIVE –improvement that utilise our coverage and scale to provide data and research that can influence change in commissioning, research and action
    2. ACTIVE-improvements that support the development of integrated health and social care services and dementia friendly communities
    3. REACTIVE SUPPORT-improvements in the integration of end of life services that people with dementia and their families  recieve

    Initial Scoping
  • Encourage dementia friendly communities

    Community involvement in Dementia care week.



  • Allied becoming a Dementia friendly organisation

    Every member of Allied Healthcare to become a Dementia friend on line with National  Dementia weekProportion of Dementia Champions to deliver Dementia friend session in the community.


    Implementation, Uncompleted