The Whipton Surgery

The Whipton Surgery is a four Partner Training Practice. We are supported by a Practice Nurse, Practice Manager, an HCA and five administration personnel. The practice operates routinely from 8.30am to 6.00pm Monday to Friday. An answering machine is in place for all out-of-hours calls. This includes information in the event of a medical emergency. We are a small, caring general practice, providing care for over 4,000 patients. We have a large number of elderly, vulnerable and chronically sick patients. We are keen to identify any of our patients with dementia and their carers to ensure that we offer them adequate support and healthcare. We are ideally suited to signposting people to appropriate care and support.

Updated:
20 March 2019
Location:
South West
Sectors:
Health
Local Alliances:
Exeter Dementia Action Alliance (EDAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Actions:

Staff Awareness – all staff will attend an awareness session or refresher to ensure that all are aware of issues surrounding dementia.

Employee Support – we will continue to support employees who care for people with dementia by offering flexible working where possible and time off where and when appropriate.

Dementia Awareness – We will display posters and leaflets during Dementia Action Week.

Carers’ Support – We will offer support to all identified carers of patients with dementia in our practice.  We will signpost them to the appropriate agencies.

We aim to make our Surgery a Dementia Friendly Centre – we are going to look at ways of making our buildings more inviting and accessible to patients with dementia.  We will also consider longer appointment times, reminders of appointments, dementia friendly toilet signage etc.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We would like to offer more in-house services such as a memory café and drop in sessions for carers.  However, we have space restrictions.  A lack of awareness amongst staff is also an issue, although several have now attended an Awareness session.  As with everything in the NHS, lack of resources, including time and staff, is always a challenge.

2. Actions

  • Staff Dementia Awareness Sessions

    Action 1

    Staff Awareness – all staff will attend an awareness session or refresher to ensure that all are aware of issues surrounding dementia.

     

    Status:
    Being implemented
  • Support Employee Carers

    Action 2

    Employee Support – we will continue to support employees who care for people with dementia by offering flexible working where possible 

    Status:
    Being implemented
  • Support Dementia Action Week

    Action 3

    Dementia Awareness – We will display posters and leaflets during Dementia Action Week.

     

     

     

    Status:
    Being implemented
  • Support Patient Carers

    Action 4

    Carers’ Support – We will offer support to all identified carers of patients with dementia in our practice.  We will signpost them to the appropriate agencies.

    Status:
    Being implemented
  • Work Towards Become a Dementia-Friendly Centre

    Action 5

    We aim to make our Surgery a Dementia Friendly Centre – we are going to look at ways of making our buildings more inviting and accessible to patients with dementia.  We will also consider longer appointment times, reminders of appointments, dementia friendly toilet signage etc.

    Status:
    Being implemented