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Goole GoFar

Transport at the Heart of the Community - Our Aim is to provide accessible transport solutions for the people of Goole and the surrounding villages who are in need of such a service. Our minibuses seat 16 passengers and are fully accessible to people with disabilities, including wheelchair users. We also have an accessible Community Car and standard minibuses. The vehicles are available for hire to voluntary and community groups in Goole and the surrounding area. Under the terms of the Road Traffic Act, we can only hire out the vehicles to individuals or groups who become members of the Goole GoFar. Our Services: MediBus - Our MediBus service offers a pre-booked, door-to-door service to Goole and Scunthorpe hospital and doctors appointments. It can also be used for visiting the dentists, opticians and chiropodists. Hospital visiting can also be accommodated, however time restrictions will apply. More information can be found by contacting the MediBus call centre on 08456 44 59 59 MiBus shopping service - There is a Mi Bus shopping service on a Friday morning bringing people in from Snaith, Cowick and Rawcliffe. This service also operates on a Monday (to Selby), Thursday (to Goole) and Friday (to Goole) in the Howdenshire area. Howden Town service - The Howden Town Bus Service (Howden residents only) runs on a Friday morning with pick-ups around the town, dropping off at the Cooperative Store. Outings - The Goole GoFar offers outings to people who, through age, sickness or ability cannot access regular transport.

28 October 2015
Transport Sector, Voluntary Sector
Local Alliances:
East Riding Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a community transport service we provide services to people with dementia and their carers.

Our service will contribute to the National Dementia Declaration Priority by provision of transport customised to client needs working with service providers and carers to ensure transport is a safe and secure environment and our staff and volunteers are aware of individual need.

Our service supports people with dementia to live their life and provides a sense of belonging and of being a valued part of family, community and civic life. Our transport services, including our day trips, make provision for people with dementia and their carers to access outings that they may not otherwise attend.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time and resources to raise staff awareness. Some of our staff are volunteers and therefore we have less control over volunteers undertaking non-mandatory awareness sessions.

Member website


2. Actions

  • Dementia Awareness

    We would like to hold a Dementia Friends information session at our premises for our staff and volunteers to attend – we will liaise with the East Riding Dementia Action Alliance Co-ordinator to arrange a suitable time and date for this.

    We will make our staff and volunteers aware of the free Scie Dementia eLearning modules that they can undertake if they wish to do so: http://www.scie.org.uk/publications/elearning/dementia/index.asp

    We will review the resources on the Dementia Action Alliance website and utilise them where appropriate, e.g. the customer facing staff guide, the dementia friendly tips for businesses and organisations, and the dementia friendly environment guidance.

  • ‘Pick up reminders’

    Whilst we can remind our service users of transport pick up times, we do not usually do this on the morning of the pick up. Some clients with dementia may forget that they have booked the service and so are not ready when the bus calls to collect them. This then leads to the service being late for the following passengers. We will review our booking process and determine if we are able to modify our reminder system to incorporate on the day reminders.

  • Help to make Goole dementia friendly

    We would like to increase our support to the East Riding Dementia Action Alliance by providing the local DAA Co-ordinator with contacts for other organisations in the Goole area. This should help to raise the profile of the DAA as a direct contact will often be better received and less time consuming than a ‘cold call’ from the DAA. The East Riding is such a large geographical area that we feel that by sharing our local knowledge of Goole that this will be helpful in making the region more dementia friendly.