W. Wearnes & Son, Falmouth
- 13 January 2014
- South West
- Local Alliances:
- Falmouth Dementia Action Alliance
1. Action Plan
1. How do you play your part in delivery of the declaration? What could you do to ensure people with dementia and/or their carers receive the best possible service/help?
Improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff.
Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so.
2. What are the difficulties you foresee in getting to a point where you can meet the actions described in question 1?
Lack of knowledge amongst our staff/community
Limited time, resources and/ or a stretched budget
This is not the primary purpose of our business/organisation/group; therefore is not seen as a priority
Training and Awareness
We will provide awareness raising information for all 13 members of staff.
We would always be happy to do anything we could to assist a struggling customer - it goes without saying and all 13 staff feel the same.