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W. Wearnes & Son, Falmouth

Updated:
13 January 2014
Location:
South West
Local Alliances:
Falmouth Dementia Action Alliance

1. Action Plan

1.   How do you play your part in delivery of the declaration? What could you do to ensure people with dementia and/or their carers receive the best possible service/help?

Improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff. 

Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so.

2.   What are the difficulties you foresee in getting to a point where you can meet the actions described in question 1?

Lack of knowledge amongst our staff/community

Limited time, resources and/ or a stretched budget

This is not the primary purpose of our business/organisation/group; therefore is not seen as a priority 

2. Actions

  • Training and Awareness

    We will provide awareness raising information for all 13 members of staff.

    We would always be happy to do anything we could to assist a struggling customer - it goes without saying and all 13 staff feel the same.

    Status: