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Care 24-7 Limited & Anchor Housing Trust

Care 24-7 is a registered with the Care Quality Commission to provide care and support services to people who live in their own home. We are a local, independent care provider providing care and support services in both the Bradford and Leeds District. Our services include personal care, medication management, help with running a home such as laundry and cleaning and support services such as shopping, attending appointments, respite care and maintaining links with the community. We provide person-centred care and support that promotes the well-being of the person with dementia. The person with dementia is the expert in managing their condition so staff will provide support to help them retain their independence, be valued and have choice and control in their life. We recognise the important role that family members and friends play in supporting the person with dementia. We appreciate that this at times can be difficult and we will work alongside families and develop strategies that will help with daily routines and maintain links with important people in their lives.

Updated:
22 October 2015
Location:
Yorkshire and Humber
Sectors:
Care
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Bradford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our team will work alongside families and carers to support people with dementia to maintain life-long well-being.  Hallcroft is a purpose built extra care location owned and managed by Anchor. We work closely with our care partners Care 247 to deliver person centred support and care. Anchor has many years’ experience in delivering quality care though our care home service and we can draw on the expertise we have working in that field to develop Hallcroft into a dementia friendly environment. We are supported by our Dementia Advisors who deliver training and advice to front line staff.

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The current residents at Hallcroft have little understanding of dementia and the impact it has on people’s lives. There is a stigma associated with a diagnosis of dementia that is embedded with fear and panic. It is apparent that residents lack tolerance, empathy and a willingness to engage with the person with dementia.Hallcroft is going to undergo an internal redecoration in 2016-17. The building is not decorated in a dementia friendly palette and signage is limited. You can easily get lost in the corridors. Activities at Hallcroft are slightly limited as funding for an activities coordinator has to be done though the service charge account.

Member website

www.care247.ltd.uk

2. Actions

  • Improve our understanding of Dementia

    Our manager will arrange for all staff to attend awareness sessions on dementia to ensure greater understanding of the condition and how we can improve our practice.

    Status:

    2015 - Fourth Quarter Update

    New Member

  • Improve the understanding of Dementia amongst residents

    Dementia Friends sessions will be offered to residents to ensure a greater understanding of the condition and how they can help. Information will be available to all residents.

    Status:
    Being implemented
  • internal decoration to be dementia friendly.

    Use the Anchor care specification for the paintwork

    Work with property team to have additional signage recognising each floor individually by colour / signage or pictures

    Signage to be reviewed to have pictures as well as text.

    Apply for funding to have memory boxes installed at the location after redec.   

    Status:
    Planning

    2016 - Third Quarter Update

    Action Completed

    Completed

  • Review paperwork sent out to customers and wording on the website

    Include Alzheimer’s Society information leaflets advertising the local service with welcome packs

    Liaise with digital marketing after redec to promote the dementia friendly status through marketing

     

    Status:
    Planning

    2016 - Third Quarter Update

    Action Completed

  • Improve access in case of emergency

    Key safes to be installed outside each flat.

    Status:
    Planning

    2016 - Third Quarter Update

    New Action

  • Improve Signage

    Make sure signage is Dementia Friendly.

    Status:
    Uncompleted

    2016 - Third Quarter Update

    New Action

  • Improve access in case of emergency

    Key safes to be installed outside each flat.

    Status:
    Planning

    2016 - Third Quarter Update

    New Action