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BHLC (Being Here for Local Communities)

BHLC is a registered charity in South Leamington, based at Brunswick Hub. Our aim is to provide accessible services that assist people to make appropriate choices for themselves in order to improve their skills, confidence and life chances. We achieve this by working in partnership with the local community and with other organisations. Our small staff team and our committed volunteers strive to provide our community with personalised services and a safe place they can call their own. We have a clear set of values which include an inclusive, open and non-judgemental approach to all - everyone who comes to Brunswick Hub can expect to receive a warm welcome.

24 November 2016
West Midlands
Local Alliances:
Coventry and Warwickshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The BHLC ethos is to provide a warm welcome for everyone, with neither judgement nor discrimination.  Brunswick Hub is a Registered Safe Place and clients are always helped to make contact with their support networks or establish new ones when needed.  As such, people with Dementia and their Carers can expect to be treated with respect, friendliness and compassion when they visit our Centre.

BHLC offers access to many personalised services, all of which are built around client needs and are delivered in a way that fosters a sense of community.  Examples include a Community Café, exercise classes for all ages and abilities, hearing aid battery and slipper services, Singing for the Brain (delivered by the Alzheimer’s Society), Digital Learning and free access to IT resources.   The Breathing Space project offers support and advice regarding all financial issues. 

BHLC works in partnership with many other organisations and staff refer to or signpost other services as needed.   The range of information and advice available at Brunswick Hub enables our clients to make informed decisions and choices about their own lives. 

To summarise, BHLC is in a strong position to provide support, information and activities for people with Dementia and their Carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Some key challenges are as follows:

  • Provision of ongoing training for staff and volunteers in order to ensure that people with Dementia and their Carers receive the best possible service from BHLC.
  • Development of Dementia and Carer specific services, as well as ensuring that existing services are accessible.
  • Awareness raising within the community so that people with Dementia and their Carers experience feel confident to engage with activities and can develop positive social experiences.
  • Monitoring the Brunswick Hub environment to ensure safety and accessibility.
  • Securing funding for ongoing service development and delivery.

Member website


2. Actions

  • Development and delivery of a Dementia Café at Brunswick Hub

    The plan is to set up a regular Dementia Café at Brunswick Hub for people with Dementia and their Carers.  The service will be managed by a staff member and delivered with the support of a team of trained volunteers.  Representatives of other organisations will be invited to attend sessions in order to bring in relevant expertise.  The broad aim is to combine an enjoyable social experience with engaging activities, relevant information and support.

    The Café will launch in mid-November 2015 and volunteer recruitment is well underway.

    BHLC is working in partnership with the Pam Britton Trust for Dementia in order to deliver a pilot of the project; work is also underway to secure funding for a full 12 months.  Ultimately, the hope is to establish a long-term sustainable service.


    2015 - Fourth Quarter Update

    The Dementia Cafe has been launched and will continue to run on the first and third Wednesdays of the month in 2016, starting from 20th January.

  • Volunteer and Staff Training

    An essential component of the Dementia Café project will be to plan and implement a rolling programme of training for Café volunteers.  This will include Dementia Friends, safeguarding, communication skills and other relevant topics to be determined.  The first session, for prospective volunteers, is already booked.

    A number of BHLC staff have already undertaken the Dementia Friends training and it is planned to extend this to new staff and to other volunteers, particularly those on Reception and in the Coffee Shop.


    2015 - Fourth Quarter Update

    Dementia Cafe volunteers have attended a Dementia Friends Information session.  The Project Officer has trained as a Dementia Friends Champion.

  • Reviewing environmental factors

    A representative of the Alzheimer’s Society has been invited to visit Brunswick Hub to advise on any environmental factors that could prove problematic for people with Dementia.  Where possible, adaptations will be implemented.  Signage on the toilet doors is already being reviewed.


    2015 - Fourth Quarter Update

    Environmental factors have been reviewed.  Implementation is pending.