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Hays Travel - Jesmond

We specialise in Long Haul tailor made holidays and Cruises but can find any customer the right holiday. We have a good mix of regular customers and with our new shop we are seeing lots of new customers.We also offer highly competitive exchange rates through our in-house foreign exchange bureau. p> As well as holidays, we are passionate about the community and always look to help and support local charities, events and schools when we can.

16 October 2015
North East
Recreation, Other
Local Alliances:
Jesmond Dementia Action Alliance, North East Dementia Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are committed to ensuring all staff undertake dementia awareness training so we have a greater understanding of the challenges those living with dementia and their carers. We ensure customer facing staff have accessible dementia information to better equip the service we provide to people living with dementia in the local community. We are committed to supporting the LDAA where we can and ensuring staff learn more about caring for someone with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time constraints means it will be difficult for the staff to attend a Dementia Friends session.

Member website


2. Actions

  • Dementia Friends

    We will ensure that all our employees attend a Dementia Friends session in order to equip them with the knowledge and understanding required for them to assist any customers who are portraying signs of dementia in a confident manner.

  • Customer Facing Staff Guide

    We will keep a copy of the 'Customer Facing Staff Guide' in the staff room so that our employees are able to read tips and advice in their breaks which will increase further increase their knowledge

  • Environment

    We will use the environmental checklist to see if there are any changes we can make to our premises which will make it a friendlier and welcoming place for those with dementia.

  • General support of Dementia Friendly Jesmond group

    We are happy to offer support wherever possible for Dementia Friendly Jesmond is terms of mentioning the work to customers, displaying the newsletter in store and attending any events where possible to do so.