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Park Road Medical Practice

Small family friendly GP practice in the heart of Wallsend.

26 April 2016
North East
Local Alliances:
North East Dementia Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  1. We strive to ensure early diagnosis of dementia with effective signposting to other organisations offering support and we produce dementia action plans and regularly review care with patients and their careers.we discuss advance planning and aim to provide tailored palliative care in the patients preferred setting.
  2. We aim to treat patients with dignity and respect and offer support to maintain their independence as long as possible.
  3. We are producing our own written information on support services for patients and their careers.
  4. We signpost patients for benefits advice as needed
  5. All staff are aware which patients have dementia and allowances for different behaviour made and extra help offered when making appointments navigating the surgery etc. Careers are identified on the clinical system and they are also feared support.
  6. The practice takes part in research and if dementia research projects are highlighted patients are offered the opportunity to take part.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There  is no core training for practices and staff.

The need to ensure all staff have a basic understanding of dementia and the problems facing patients with dementia.

2. Actions

  • To make the practice premesis more dementia friendly

    We have already worked through a premesis audit tool to identify areas we can improve the premesis. This highlighted the need to improve signage in the building to make clearer which room is the nurses room or toilet etc and also clearer exit signs. We have arranged a visit by Carol Brown-head of best practice at dementia care- to come and do a 'walk through' of our practice and to suggest further changes we might make.


    2016 - Second Quarter Update

    following a walkthrough we have improved and added clearer signage for example on exits and rooms repainted areas etc

  • Make it easier for staff to identify those patients with dementia in order to offer more support

    We have discussed and agreed to add an alert to all patients records with dementia highlighting to all staff those patients so they can be offered extra help making appointments, navigating the building, communicating with staff etc

  • Improve staff training and awareness of dementia

    We already have 4 members of staff who have completed dementia friend training and we will try to encourage more staff to do this.We formed a dementia group within in the practice to drive forward improvements.we have downloaded customer care training leaflets for reception staff to read.we held a session on making the practice dementia friendly at our recent Time out session attended by all staff. Several members of staff have taken part as a practice team in two memory walks raising funds for dementia charities.

    Being implemented

    2016 - Second Quarter Update

    2 more staff now demenia friends