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Dr Glencross Surgery

Dr Glencross Surgery is a GP practice with responsibility for approx. 2,425 patients within Huddersfield and surrounding area. We provide the healthcare, support and guidance for everyone registered with Dr Glencross Surgery, and as a membership practice of NHS Greater Huddersfield Clinical Commissioning Group (GHCCG) we are striving towards supporting patients to live longer, happier and healthier lives. We are proud to be A Safe Place under the Mencap scheme providing an identifiable safe haven for vulnerable adults to access.

11 October 2015
Yorkshire and Humber
Health, Medical, Clinical Commissioning Group
Local Alliances:
Kirklees Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The simplest and most effective way for Dr Glencross Surgery to make a difference, is to increase awareness of dementia within all our practice staff via Dementia Friends.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The biggest challenge for Dr Glencross Surgery is time. By Dr Glencross Surgery working in partnership across GHCCG, with other health and social care providers in Kirklees, we hope to be able to make steady progress in improving what we do with all patients.

2. Actions

  • Improve our understanding of Dementia

    Improve our understanding of Dementia

    • Dr Glencross Surgery will encourage all practice staff to watch the Dementia Friends film at www.dementiafriends.org.uk to become a dementia friend
    • Practice manager to become a Dementia Champion to run sessions for other people including our patient participation group to help more people be aware of how they can help others live well with Dementia
    • For those who are interested to know more, we will encourage staff to participate in the eLearning resources at www.scie.org.uk/publications/elearning/ - planned for October 20th In-house Practice Protected Time
    Being implemented
  • Raise awareness of dementia

    As staff become Dementia Friends by watching the video or attending a session we will encourage them to proudly wear their badge.

    Keeping Dementia Care a priority in the teams minds with a standing agenda item on practice meetings, posters in the reception office with tips of how to be calm, be kind, be patient 

    Involving the team in group activities in support of local Dementia charities such as the Memory Walk 12th September 2015 in Greenhead Park which our patients, friends and family, sponsored us to do.

    Promote the Dementia Friends Scheme on our practice website & twitter 

    Being implemented
  • Going forward

    Working alongside our Greater Huddersfield Clinical Commissioning Group member practices, and other colleagues, organisations and individuals within Kirklees, Dr Glencross Surgery will review and reflect on how further changes and improvements might be made for the benefit of all patients.

  • Administration

    Ensure wording on letters and in consultations avoids making the patient a victim of dementia i.e. 'Dementia Sufferer'

    Update data entry templates to ensure support and carers details are noted during consultations.