Driftwood Cafe

Café providing breakfast, light lunches, afternoon tea, cakes and coffee. We’re aware our café offers a local meeting point and often acts as a busy hub for local community and local business.

Updated:
7 October 2015
Sectors:
Hospitality
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Providing familiar surroundings in a caring and understanding environment and being aware of people living with dementia and those caring for them.

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

 

All staff, new and old offering consistency in understanding and application

Provision of ongoing training for all staff

Policy and procedure reviews

We are aware we attract a diverse customer base so it remains a welcome challenge that we demonstrate our understanding and support at all times 

Member website

www.driftwood-cafe.co.uk

2. Actions

  • Dementia Awareness raising for staff

     Ensure all staff attend a dementia awareness raising session

    Status:
    Being implemented
  • Review environment of premises

    To identify possible issues for people living with dementia. Make changes which are feasible and ensure staff awareness of those which are not so they are able to help visitors within the premises.

    Status:
    Being implemented
  • Specific awareness of environment.

    Relating to colour and style of table cloths, cups and saucers to aid people living with dementia in avoiding spills.

    Status:
    Planning
  • Awareness that menu items may not make sense to people living with dementia

    Being responsive to confusion and aiding customers in their choice - breaking down to more simple choices, for example: ‘would you like coffee or tea?’

    Status:
    Being implemented
  • Ensure local carers are aware of quiet times in the café when they may prefer to visit.

    Less noise can make the environment easier for people living with dementia

    Status:
    Planning
  • Info point with details of local support services.

     Tie up with local DAG to ensure this information is current.

    Status:
    Investigating

    2015 - Third Quarter Update

    New member

  • Increase staff knowledge of dementia

    Encourage all staff to read the ‘Customer-facing staff’ booklet and become dementia friends either online or at face-to-face session

    Status:
    Delivery
  • Continue high standards of customer care

    Continue excellent standard of service to customers including those living with dementia and other memory problems, and their carers.

    Status:
    Delivery
  • Increase customer awareness of dementia and the Watchet area Dementia Action Alliance (WDAA)

     Display WDAA information leaflets about dementia and WDAA activities including the Forget-me-not Café. 

    Status:
    Planning