Grants Estate Agents
Estate agents and Lettings
- 22 September 2015
- Local Alliances:
- Hampshire Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
We have to consider individual practical needs and offer information about areas and local available facilities.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
To recognise additional needs above and beyond those of the average purchaser
Dementia Awareness raising for staff
Ensure all customer facing staff are dementia aware
Listening and being aware of our own use of language and body language and that of the client / applicant
Develop tactics to overcome any barriers within the office eg lighting issues and possible confusion caused by over busy displays
2015 - Third Quarter Update