Age UK Canterbury

Age UK Canterbury in an independent charity and delivers services to people aged 50 and over. Our mission is “To enhance the well-being and social inclusion of older people in the Canterbury and surrounding areas”. Our charity provides over 20 services, which includes, day opportunities, information and advice, dementia day care and dementia carer support.

30 September 2015
South East
Voluntary Sector
Local Alliances:
Canterbury Dementia Action Alliance, Kent Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  • Improve the support and social care for people with dementia together with their families and carers.
  • Promote awareness of the needs of people with dementia both within our organisation and to the wider community.
  • Provide training, support and develop in order to deliver more awareness and learning opportunities in relation to dementia.
  • Help encourage people with dementia and their carers to engage in activities in our community.
  • To fully promote appropriate changes to services, facilities or products that facilitates access for those people with dementia and their carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Age UK Canterbury is a champion in fully supporting the delivery of a dementia friendly community.  Specific challenges we face relate to resources. These resources are both financial in terms of staffing together with time allocation required to achieve optimum outcomes.

Age UK Canterbury has both an operational and strategic vision to ensure our culture fully supports the concept of a dementia friendly environment.  We are working hard to ensure that both our organisation and the delivery of services to people living with dementia and their carers benefit from this process.

 Our Dementia friendly model enables those living with dementia and their carers to continue to make informed choice and remain as independent as possible.  The services that we currently provide for people living with dementia and their carers include the following:

  • COGS Club
  • Dementia Day Care
  • Dementia Carer Support
  • Information and Advice

2. Actions

  • To work with our local community, businesses and other organisations to develop a dementia friendly community

    To provide and facilitate a range of training and awareness opportunities for our local community, businesses and other organisations to help support those living with dementia. This will include factsheets, short staff briefings and ensuring awareness of our services and how to refer and access our services.  Additional training and awareness opportunities will be developed and introduced as appropriate.

    Being implemented
  • To train all staff and volunteers in dementia awareness

    All staff and volunteers to complete dementia awareness training as part of their induction.


    Being implemented
  • Dementia Friendly premises

    Review premises to look at ways the environment could be more dementia friendly and make changes where appropriate/possible