We are a busy pub and restaurant serving food in our local community. We know all of our customers and we are very involved in the village we live in. We help each other, we provide space for people to hold evets at the pub as this is central to village life.
- 19 September 2015
- Local Alliances:
- North East Lincolnshire Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
We aim to help the people in our village who live with dementia, we can do this by offering support to those that might need it. We offer a coomunal space for people to use to raise awareness of issues, hold evebts etc.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
The challenges to delivering the above might be that someone living with dementia may stop coming to the pub or being involved in the community and we could find it difficult to make contact with people who have gone off the radar.
Awareness raising event
We will host a dementia awareness raising event at our restaurant for the village with Alzheimer's Society and navigo. We will provide refreshments and space for them to deliver dementia awareness information stands and we will hold information leafelets for people to take away
- Being implemented
Improve customer service
We will give our staff the opportunity to access Alzheimer's Society Customer facing staff guide and we will encourage them to watch films about dementia awareness so that they understand what it might be like for those living with dementia and have patience when dealing with customers.
Our staff are very familiar with our costomers and have good relationships with them and we expect them to treat everyone with dignity and respect.
- Being implemented
To make our signage dementia friendly
To ensure our cafe is dementia friendly by having dementia friendly toilet signage. To help our customers understand where the toilets are.
Dementia friends training
We are in contact with Blandfords DAA co-ordinator in order to book into some dementia friends training. As we believe it will help us when serving customers with memory loss.
To become more aware of our customers needs when they have dementia
We wish to continue to support our customers who have memory loss, so they feel safe and supported when they come into town for something to eat.