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Wolds View Practice

The Wolds View Practice is part of The Wolds View Primary Care Centre. The Centre is an integrated service providing both a GP practice and a Minor Injuries and Minor Illness Service and is conveniently located within Bridlington Hospital. We run a range of clinics including: • Alcohol Support • Antenatal/Post Natal • Asthma • Blood Pressure/Well Person Check • Blood Tests • Cervical Screening • Child Health & Immunisation • Diabetes/COPD/Heart Disease • Family Planning • Flu Vaccinations • Foreign Travel • Health Checks • Minor Surgery • Palliative Care - Gold Standards • Osteoporosis • Helping you to Stop Smoking • Active Lifestyle • Primary Care Mental Health • Addictions Service • District Nursing • Long Term Conditions • Sexual Health • Children and Young People’s • Healthy Hearts • Health Trainers • Referral for further care

Updated:
17 September 2015
Sectors:
Health, Medical
Local Alliances:
East Riding Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

We will support patients by providing a service that aims to meet the needs of people with dementia and their carers by being understanding, informative and compassionate.

We will increase our dementia awareness and our knowledge of support services available locally for people with dementia and their carers to enable us to direct them to these should they wish to uptake them.

Member website

www.woldsviewpcc.co.uk

2. Actions

  • Increase our dementia awareness

    We will increase dementia awareness for all staff, such as by attending a Dementia Friends information session, undertaking the Scie dementia e learning modules, and looking at the resources available on both the Dementia Action Alliance and Alzheimer’s Society websites.

    Status:
    Planning
  • Improved patient experience for people with dementia and their carer

    Appointment booking, reminders, and duration – we will endeavour to implement an electronic ‘flag’ on our system for patients with a diagnosis of dementia. Our reception staff will know when a patient is calling to book an appointment / arrives to check in for their appointment and if they have a diagnosis of dementia that may take a bit longer to ‘get their words out’ and will be patient with them. We will offer phone call reminders on the day of the appointment for patients known to have memory problems / dementia which will not only help the patient, but will reduce costs associated with ‘missed appointments’ and ultimately lead to a more efficient service for all patients.

    Practice environment – we will review our premises against the dementia friendly environment checklist and, where possible, make our Practice dementia friendly.

    Status:
    Planning
  • Develop a dementia information pack

    In conjunction with the local Alzheimer’s Society we will develop an information pack that will, in future, be distributed to all of our patients who receive a diagnosis of dementia. The pack will contain information on dementia and the local services that are available.

    Status:
    Planning